Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

Fantastic layout

We loved everything about this hotel. Very clean, neat comfortable bed spacious room. Had good parking and convenient location for all Washington DC adventures. The included breakfast was excellent with made to order eggs and yummy choices. Every afternoon was a happy hour with snacks an adult beverage included!

Don’t stay here, this hotel is broken. management knows it and they really don’t care. We stayed with four 90 years olds for a family reunion. Throughout the stay one of the two elevators didn’t work, no one cared. The escalator was broken, no one cared. The hotel desk was understaffed, no one cared. The rooms are in a desperate need of refurbishment, no one cared. The room spelled like bleach to deal with the mold growing in the bathroom and no one cared. The toilet ran all night, no one cared. The bath sink dripped, no one cared. The shower head was clogged and only spit out water, no one cared. The bath mirror is de-silvering and was coming apart, no one cared. All the bed-side and desk power outlets are so old that none worked, no one cared. Their was no safe in the room, it took three calls and desk visits to have one installed, no one really cared. Breakfast was the bare minimum to get away with saying they offered breakfast. As you can see from prior reviews, all of this has been brought to managements’ attention many times and months ago and they simply don’t care. Sure you complain and they may offer a good customer 10K points in their loyalty program but after spending 7 room nights with them that’s just an indication they really DON’T CARE. We learned that the building has been seized by the bank so the hotel is obviously not investing in this property. Unless you have to ,don’t stay here.