Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

Spacious and comfortable, great location!

We have stayed here years ago and had no issues so when we were coming to DC for another trip we looked to stay here again. The big draw is that it is right on top of the Friendship Heights metro station and you also save money because it is not right downtown. That means cheaper room rate and cheaper parking. Upon arrival at the hotel we were immediately noticed that a lot of the shops have been vacant for some time. There are man parts of the public areas of the building that look like abandoned construction projects. Anyways, once we made it to the front desk the staff at check in were very friendly and welcoming. The room was pretty standard, though some of the fixtures did seem a bit dated and the pillows were mostly flat and seemed in need of replacement. We used the sofa bed and it clearly had not been cleaned well. In fact there was an entire sandwich under the sofa. Another issue we ran into was the escalators seemed to always be having issues throughout the building. The one going down to the metro area seemed broken the entire stay. There could also be clearer signage about accessing the hotel in the evening. We returned to the hotel after 9 pm and found the door from the metro area to the hotel locked and had to then figure out on our own how to get in (Found the main entrance and got in with our keycard). Breakfast was decent, besides the scrambled eggs which looked like white mush and tasted the same. Again staff was friendly though so overall I would rate the hotel as average.

The employees were so cordial and helpful with all questions. The complimentary breakfast was so nice and Richard, the server at the restaurant went beyond the call of duty to make sure we had everything we needed. He was so kind and helpful.

We loved everything about this hotel. Very clean, neat comfortable bed spacious room. Had good parking and convenient location for all Washington DC adventures. The included breakfast was excellent with made to order eggs and yummy choices. Every afternoon was a happy hour with snacks an adult beverage included!