Canopy by Hilton Washington DC the Wharf

Rooftop Bar: Guests frequently highlighted the rooftop bar, which offers exceptional views and a great ambiance.

Despite the 4.5/5 star reviews, my experience was like 1/5. Despite the cost, it was a VERY disappointing stay for several reasons. 1) When I checked in, I was given the key to a room, upon which I got to the room, there was already a guest assigned to the room. Only reason I didn't end up accidentally walking into someone else's room was that I heard voices in the room, so I knocked first. Could have made for a very embarrassing/awkward and potentially unsafe moment. I then had to go back downstairs and wait to receive a new room key, which took almost 30 minutes, which being 6 month pregnant was a VERY uncomfortable wait. They did compensate us 2 $20 breakfast vouchers for the inconvenience (although didn't quite cover the full cost of breakfast if I am being honest). 2) The room was not cleaned or maintained to the standard that it should have been. The chaise was FILTHY (very disgusting, I couldn't even sit on it), the furniture was dinged, and the carpet had stains (please see pictures attached). Very disappointing! I did report it to the customer service person, and they said they would send someone up to clean it. Well, 1.5 hours later, that person never came, so I told them to disregard the request as I was exhausted and needed to sleep. 3) The bed was extremely uncomfortable. It had literally no cushion/padding and a very thin blanket. 4) The air conditioning, OH MY GOODNESS! Despite it being central A/C, it was louder than ANY A/C unit I have ever experienced, including apartments where I lived with window unit A/Cs. At 70 degrees, it literally kept cycling on and off every 3-5 minutes, making it impossible to sleep, which for me, as someone who is a deep sleeper usually, is unheard of. I informed the customer service, and asked if this is usual, and I got no response. My husband had to drop the unit to 68 degrees just so that it would stop constantly cycling. I recorded the sound of the AC unit cycling on and off just to make sure I wasn't exaggerating. It took me at least 3 hours to even fall asleep. Definitely not restful. Overall, I would not recommend staying at this hotel. I am not one to usually complain, or even write reviews, but this stay put me over the top. I wish I had spent more money to get a better experience in a nicer hotel at The Wharf in hindsight, and am really disappointed at how it turned out as it was meant to be an anniversary weekend staycation. It is a great location, but I am sure there are other nearby hotels that will give you better value for what you are paying.