Hotel Mercure Warszawa Grand

Hotel Mercure Warszawa Grand Reviews

Hotel Mercure Warszawa Grand

Krucza 28, Warsaw, 00-522, PolandView Hotel Details
Hotel Mercure Warszawa Grand
Hotel Mercure Warszawa GrandHotel Mercure Warszawa GrandHotel Mercure Warszawa Grand
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Hotel Mercure Warszawa Grand Guest Reviews

4.2/5
Very Good
43 review
Verified reviews
Location4.3
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(43)
Positive reviews(40)
Reviews with photos/video(7)
Friendly owner(9)
Clean and tidy(8)
Great location(8)
Awesome stay(7)
Negative reviews(3)
Muhammad zeeshan
Classic Single Room
Stayed in Nov 2024
Business travelers
2 review
2.0/5
Posted on Dec 30, 2024
I came to my room late at night and at 7:30 in the morning the door opened and it was as if the apocalypse had come, there was so much noise.
Guest User
Privilege King Room
Stayed in Jul 2024
Family
6 review
2.5/5
Posted on Aug 30, 2024
I don’t recommend the hotel with the following reasons. 1) far from public transportation such as bus or tram. (About 20 minutes by walk) 2) low quality furnitures 3) poor maintenance(wall paper was scratched and table is not cleaned accordingly) 4) naked ceiling( can see naked ceil which has pipes and cement when i was on bed) -looks like storage. 5) higher cost compare to other hotel with such quality level(three star level)
Response from Property: Dear Sir/Madam,Thank you for sharing your thoughts with us. We're sorry to hear that your stay did not meet your expectations. We will look into the concerns you've raised regarding the room's condition and maintenance. Your feedback is valuable, and we'll work on improving the experience for future guests.Kind regards, MWG Team
zuber majid
Classic Single Room
Stayed in Oct 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Here We Go Again,Repeat Business Is Best Business, This must Be my 5/6 time at mercure grand warsaw, The Moment you waik in you are warmly greeted by wonderful staff, Hotel is impeccable,Rooms are as always exceptionaly clean, Mercure grand definitely should get gold award for best breakfast in warsaw, They even have champagne for breakfast, Wide choices of great tasting food, Location is the the best ,The street has many restaurants & Bars & extremely safe neighbourhood, Thank you to Joanna ( guest manager)for taking good care of her guests,
Guest User
Superior King Room
Stayed in Dec 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jan 20, 2025
Everything is was great
Probapuella
Classic Single Room
Stayed in Aug 2023
Solo travelers
29 review
4.5/5
Great
Posted on Sep 3, 2023
The hotel located in downtown, it has a bar and a restaurant. The room was small but clean. The stuff was polite.
Jaroslaw
Superior Double Room with Extra Bed
Stayed in Nov 2023
Family
17 review
5.0/5
Outstanding
Posted on Dec 21, 2023
A top choice hotel in the center, offering kid-friendly zone.
Response from Property: Dear Jaroslaw,Thank you for your kind review! We're pleased to hear that you enjoyed your stay and found the hotel well-suited for families. We hope to welcome you and your family again soon.Kind regards, MWG Team
Oksana
Classic Single Room
Stayed in Dec 2023
Solo travelers
15 review
3.0/5
Posted on Jan 28, 2024
Could be better , especially for Accor property …
Response from Property: Dear Oksana,We appreciate your feedback, although we're sorry to hear that your stay was average and not up to your expectations. If there are any specific areas where you feel we could improve, we would love to hear your suggestions so that we can work on enhancing our services for future guests. Thank you for staying with us, and we hope to have the opportunity to better meet your needs in the future.Kind regards,MWG Team
Preecha
Classic Single Room
Stayed in Mar 2024
Solo travelers
22 review
4.2/5
Very Good
Posted on Apr 30, 2024
It’s near central train station
Response from Property: Dear Sir/Madam,thank you for taking time to share your feedback with us. We are pleased to hear that your stay was comfortable and that the location was to your pleasing. We hope to have the opportunity to welcome you back in the nearest future.Kind regards,MWG Team
Patrik2008
Classic Double Room
Stayed in Mar 2022
Couples
25 review
5.0/5
Outstanding
Posted on Apr 14, 2022
Good location and breakfast. Friendly personal. Clean room with good facilities.
Radek Tober
Superior King Room
Stayed in Mar 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 11, 2022
Very short, but a nice stay.
Ahmed Abdalalim
Classic Single Room
Stayed in May 2022
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jun 6, 2022
Stuff friendly
TurbochargerWang430
Superior King Room
Stayed in Aug 2024
Business travelers
27 review
4.2/5
Very Good
Posted on Sep 18, 2024
Facilities: Great facilities, good breakfast, meeting rooms, snacks, etc. Hygiene: Hygiene needs to be improved, there are hairs in the bathroom Environment: Good environment, many restaurants and supermarkets nearby, convenient transportation Service: The service staff is very enthusiastic and speaks good English
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Response from Property: Dear TurbochargerWang430,Thank you for taking the time to share your feedback regarding your recent stay with us. We’re pleased to hear that you enjoyed our facilities, including the breakfast and meeting rooms, as well as the convenient location with plenty of nearby restaurants and transportation options.However, we sincerely apologize for the cleanliness issues you encountered in your bathroom. Hygiene is a top priority for us, and we will address this matter with our housekeeping team to ensure we maintain the highest standards.We're also glad you found our staff enthusiastic and helpful. Your comments will help us continue to improve our services.Thank you once again for your feedback, and we hope to welcome you back for a more enjoyable experience in the future.Kind regards,MWG Team
Uncle Hsiung
Classic Single Room
Stayed in Jul 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Aug 25, 2024
A very good hotel! One of the features of the hotel is that it advocates green environmental protection and issues a voucher for drinks and drinks to guests who do not need to clean their rooms every day. I happen to have mysophobia and usually the rooms do not need to be cleaned. I stayed here for six days. There was only one day in the middle of the semester when I had someone come in to help me clear out the trash, so I got a total of five papers and went to the bar downstairs for a drink every night, which felt very comfortable. The location of the hotel is very central. It only takes about fifteen minutes to walk to the National Museum in Warsaw and the Chopin Memorial Hall. All in all, I would like to stay here again when I come back in the future.
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6/9
Response from Property: Dear Uncle Hsiung,Thank you for your wonderful feedback! We are delighted to hear that you appreciated our commitment to environmental sustainability and enjoyed the perks of our green initiative during your stay. It’s great to know that our location and the comfort of our accommodations contributed to your experience.We look forward to welcoming you back on your next visit to Warsaw!Kind regards,MWG Team
Serpil
Superior Twin Room
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Jan 21, 2025
We had a very enjoyable holiday. The hotel is central. The hotel is clean and spacious, stylish. We definitely recommend the hotel, we were very comfortable.
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Guest User
Classic Double Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Cleanliness, comfort, location, customer service. An excellent hotel to rest from your trip.
Original TextTranslated by Google