Hilton Garden Inn Walnut Creek

The place is clean, sparse but clean since it’s new. The tv in the room was on but there was no remote control. Called the front desk and were told there were no remote controls, so we were stuck in a room with a tv on and no control nor physical buttons to turn it off. We asked the front desk to send technical support to help us turn off the tv. They said they will call us back. We ask for a bottle of wine as a courtesy, since there was no entertainment in the room, they offered 50% off for an overpriced bottle, that we didn’t accept. We waited until 3:00 am, no call and huge screen on a couple of feet away from the bed. We ended up unplugging the tv so we could get a little bit of sleep before hitting the road. In the morning we talked to the same front desk person. We said we should have a discount since we paid for a room with working amenities. She got flustered, said she couldn’t find anyone who could help us with the tv, she wrote down that we unplugged the tv, like if we had any other choice and said her manager will call us. No one call, we just received a full price charge for a room with a broken tv that kept us awake until 3:00am and complete lack of customer service.

We've been impressed with our stay at the brand new Hilton Garden Inn in Walnut Creek. The location is right next to the freeway and in close proximity to the BART station and downtown Walnut Creek. We chose it because it's close to John Muir Health. The hotel has all of the amenities I've needed for a stay of several nights. The restaurant in the hotel serves breakfast and dinner. Both have been good. I get a dining credit to apply to food purchases as a Hilton Honors Gold member. There is a bar that is open until 10 pm. There is a 24 hour fitness center and a 24 hour laundry room. There is a shop in the lobby for purchasing snacks, medications, laundry detergent, or anything you might need for your stay. A heated pool and hot tub are located outside in the front of the hotel. The room is spacious and comfortable with a lot of storage. Included in the room are shampoo, conditioner, body wash, and lotion. The beds are comfortable and the towels are soft. A coffee maker with coffee pods, creamers, sugar, and to-go cups are located in the room. The room also has a small refrigerator and a microwave. The hotel is clean and beautiful. The staff are friendly and helpful. I am glad this new hotel opened and I was able to stay here. I would recommend it for families or for those who are traveling either with a group or alone.