Courtyard Middletown Goshen

Was a nice place to stay after visiting Legoland. Kids enjoyed the pool. We didn’t pay extra for any food so I can’t say anything about. Would stay here again.

The room is filthy with stains everywhere, the shower fixture is fully rusted with dripping brown water, and the toilet flushes itself every 5 minutes due to water leakage. Requested and confirmed late checkout of 3 pm (Titanium), but was yelled at 11:30 am to check out in front of my 4-year-old by a rude front desk as she cannot see late checkout. The only thing good about this place is its proximity to Legoland, which is often sold out.

My partner is a physician who works grueling 8pm–8am hospital shifts and used to stay at this hotel over 300 nights a year. In recent years, she’s preferred the nearby Residence Inn by Marriott—about a mile away—which offers far better service. Still, due to availability issues, we’ve had to return to the Courtyard several times in the past few weeks. Sadly, nothing has changed. From our first visit together, the experience was frustrating. Despite being an Ambassador Elite member—Marriott’s highest tier, earned by spending over $23,000 (my partner spent nearly double that amount in 2024 -- $43,000!) and staying 100+ nights (my partner stayed over 300 nights in 2024 !!) annually—my partner was denied basic entitlements, including: • 4pm late checkout • Digital key access • $10/day per adult in breakfast credit (up to $20 per room) After repeated requests, the hotel begrudgingly allowed late checkout and digital key access. But they flat-out refused to honor the full $20 breakfast credit, incorrectly insisting that only $10 per room was allowed. We respectfully challenged this based on Marriott policy—and confirmed in writing with her Ambassador Elite representative that $10 per adult per day is indeed the standard. Still, the hotel would not budge. Our dealings were primarily with two kind and professional front-desk associates, Tim and Christina. Unfortunately, they’re left to shoulder the burden of enforcing misguided policies handed down by a non-present and dismissive management team. On every occasion when we requested to speak directly with a manager, we were denied. Today was no better. My partner asked me to follow up about a room change and the unresolved breakfast credit for three previous nights. While the room change was approved, I was again denied the credit—this time by Margaret, the Assistant Manager, who finally emerged from the back office. She was rude, visibly annoyed, and said bluntly: “We’re a franchise and don’t have to honor that policy.” With that, she turned and left. No explanation, no empathy, and no interest in resolution. After this, I did some digging. Turns out, our experience is far from unique. The hotel has an “F” rating from the Better Business Bureau, is unaccredited, and has over 100 unanswered complaints. The owner, we’ve been told, is Shivani Patel, who has not visited the property in nearly two years. That speaks volumes. Absentee ownership combined with disengaged management is a recipe for failure—especially in hospitality. To be clear: this review is not a complaint about one bad employee or a one-off issue. It reflects a pattern of disregard for Marriott’s highest-tier customers, and an institutional failure to deliver even the most basic level of service. If you have a choice, stay elsewhere. Middletown has better options—and certainly ones that won’t treat you like a nuisance for asking to receive what you’ve rightfully earned. P.S I forgot to mention, in several of the rooms we’ve stayed in, the

Underneath the top sheet there was alot of black lint, I first I thought it was bedbugs, it was alot of lint

Staff was friendly and helpful, very comfortable bed. Spacious room w/mini-frig and microwave oven.