Best Western Wainwright Inn Suites

I had hoped the hotel management would reach out after our stay but they have not. While the rooms were quite comfortable and the service at the front desk was good, it is my concern regarding the maintenance of this building, specifically the pool area, that has led me to write this review. During our stay in July, my step son received a laceration on his foot when he fell into one of the water intakes inside the hot tub. The jets made it impossible to see the bottom and once they were turned off it became obvious that a screw had rusted out, causing the vent cap to dislodge. This left about a foot and a half deep hole inside the tub. While we were given band aids, they did not formally close the hot tub (they said they would but never did and it was left to us and other guests to inform swimmers) and no incident report was completed. No follow-up from management occurred either. This is concerning and speaks to a lack of safety and accountability from the hotel. Sadly this will prevent us from staying at future Best Westerns in the future.

We were on a road trip and found this hotel to stay at. I’m glad we chose it as it exceeded our expectations. Rooms were clean and comfy. The breakfast buffet was wonderful, my husband especially enjoyed the perogy bar. The staff was very welcoming. I would highly recommend you staying here.

Travel for softball tournament, bed was well worn in. This hotel could use new mattress for beds. Breakfast was okay, lacked flavor and didn't have much variety for fruit.

Be sure to always sign so you don't have an experience like mine with staff first phoning on the hotel phone, then my cell phone, then knocking on my door with the Do Not Disturb sign on the door while I was trying to sleep, then manager taking offence so room not cleaned. We stayed approximately 2 weeks here at the Wainwright Best Western, and 1 reservation would turn into an extended stay. It was on a Thursday night that I told the front office that that was the last night of our 1 reservation but we were extending it, so would be have to leave in order to book back in for the next reservation. No it was all good. So Friday morning, again I went to the front desk and was told everything was good. In the morning I wound up going back to the room and since my key cards didn't work, I had to get the front desk to reactivate them, again nothing said, then Saturday, the 2nd day into this reservation, I stopped at the front counter telling them I would be working in room all day, so I was putting up the Do Not Disturb sign. He said that was fine. Then that night after work at 8:30 at night, the phone rings, then the cell phone and then they came and knocked on the door with the sign on the door. All over apparantly, the staff not getting a signature for my stay. I don't work there. I don't know what is needed. And if the staff doesn't know that is a manager problem. Do not put this on the people staying in your hotel. Now earlier one of my first days at the hotel, a young girl needed my cc so she wrote on a card, sliding it under my door stating if I could come to the front counter for a moment. I did, she did what she needed to do with my cc and that was it. It was great. That is how it should have been. When I phoned and spoke with the General Manager, she spoke to me like I was a little girl, and I wound up telling her I was done speaking with her, that I was going to go above her and talk with the corporate office. Which I did. I spoke with 2 from corporate office. Then once again our stay needed to be extended, but this time I made sure we signed. However, when we got back to our room after a long day, the room had not been made up and no fresh towels. Guess the manager figured she would show me for going above her, and tell the staff not to clean our room. Apparantly the hotel is needing to contact me back and this can take up to 5 days.. Still waiting for this to occur. The hotel is only as good as the last stay, and I was told, Best Westerns are all different. I will wait for someone to contact me and see what occurs. By the way I am a Diamond Elite which is the top tier. So if they treat me like this, how will you be treated if you are not at this level yet? Very horrible hotel!!!!!!!

We stayed in the family room with one king and two twins. The bed was comfortable with nice linens and several pillows. The adjoining twin room had its own tv. The hotel was quiet and although I did not use the breakfast room it appeared to have several choices. This hotel is exceptionally clean.

Customer service was great. Very friendly and helpful staff. Rooms were clean and well maintained. Hot breakfast was an icing on the cake in the morning unlike breakfast in the bag other hotels are still providing. Will definitely lodge again at this hotel in future.

Stayed there on business every week and I’m very satisfied with this hotel Staff is friendly, rooms are spacious and clean. Breakfast is great as well If I had to critique anything.. it would be a upgrade for the flat screen tvs Could be at least 40ich. And possibly more usb outlets in the rooms

Friendly staff, adequate ammenties and nice morning hot breakfast. Worthwhile to stay at the hotel when in Wainwright. Executive suites are well equiped and comfortable. Best sleep that I have had at a hotel chain.

For us internet is so important to access our daily report scope of our job. I need to remove the Lan cable in TV set up box and connect my Lan cable to my laptop in order to activate my VPN and my colleague is having the same issue.