Name: W Hollywood
Address: Los Angeles, United States
Rating: 8.4

China

Guangzhou

United Arab Emirates

Dubai

United States

Los Angeles

Portugal

Albufeira

New York

Aspen

This hotel was amazing! Very modern, clean, and smells great everywhere! The carpet in my room was spotless which is usually not true for hotels! I love the way that everyone greets you with a smile. The live singers on Friday night were amazing in the lobby! A special thanks to Clinton for being an amazingly patient and helpful human at 5am in the morning. He granted a for me late check out for me and helped charge my phone! Will definitely stay again

This is the best place I ever tried. I have tried the serviced apartment.
The place the location the hospitality the front desk everything was wonderful me and my family we like the place everyone was nice, especially Joanna.  
I would give it 200/200

## Service
The staff were consistently friendly and welcoming, whether during check-in or check-out. Thumbs up for their excellent service! 👍

## Ambiance
I booked this hotel primarily for its swimming pool. However, I really struggled to appreciate the hotel's interior design. The overall aesthetic is dark with deep purple tones, making the entire place feel very dim. Walking alone down the corridors back to my room felt quite eerie and unsettling.

## Facilities
While the swimming pool's layout is great, the water quality desperately needs better cleaning. Its clarity was quite disappointing, making it feel rather dirty even just looking at it. For this season, the pool and its beach area are open from 8 AM to 7 PM.

## Breakfast
Breakfast offered a wide variety of choices, which both my child and I found quite satisfying.

There was a minor incident during breakfast on our first day, but the restaurant manager's subsequent follow-up and handling of the situation were very proactive and thorough.

I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant.
I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day.
Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff.
While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests.

The hotel’s restaurant was under renovation during my stay, but they served some free bread in the morning. Catherine from front desk is very nice and friendly, free upgraded my room. Location wise, it’s in a quiet place away from the downtown but close to UCLA, there’s a botanical garden nearby in walking distance, which is my favorite place during the day. Room is spacious with good conditions.

Pros: 

- The location is really good. There are many coffee shops and restaurants nearby because it is a busy area, and the subway station is right next to the hotel, so it is convenient. It is close to Beverly Hills, Rodeo, and other places in general. 
- All the staff are very friendly. They seem to be really well-educated. 
- I checked in around 5 o'clock, and the room was really nice and clean. It was recently renovated, so it was clean overall. 
- The food was good quality and delicious. 

Cons: 
- In addition to the deposit, you have to pay $42 per day (the amount seems to change frequently). They force you to use the hotel, restaurants, and bars in the form of credit. With tax and service charge, one sandwich costs $42. 
- Trip.com said it was a city view, but when I asked the hotel, they said they don't have a city view and that they are all building views, not wall views. So I initially got a wall view room, but I asked them to change it, and it was changed to a building view in the building in front. 
- The location is a famous tourist destination, so Uber and Lyft are more expensive than other areas relative to the distance. 

I would probably visit again 50/50

W Hotels

Columbus

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