Alkyon Resort Hotel & Spa

We had a great time, wish we could have stayed more! Definitely coming back, very clean, breakfast and dinner buffet options were good and the service was really good.

We booked through Alkyon Website, tried to use the June's offer: book 4 nights and pay for only 3! But it wasn't possible. We were charged for 100% 4 days. That was first sad thing! The second was upon arrival, when you see that this isn't 5* hotel - while the building and park is quite OK, you see that this is more like a junior camp, not 5* leisure hotel. The dinner was noisy, no one offered drinks, no one asked if we don't want to order anything else.. we usually wear something nice for dinner, but this wasn't place to enjoy dinner. We had to go out of hotel for nice evening vibes. As we were first time there, it would be nice to get some more information about location - map of resort. We had no info. The pool and the rooms were clean, towels were good, beds comfortable. The seaside is really nice. Food wasn't so good, perhaps because so many students arrived for camping?! We didn't feel 5* services. There was very basic service.

Train your staff, respect your guests The staff is not well trained. We sent an email prior to our arrival which was never replied. The front desk staff was polite but not professional & not efficient. We asked to be moved in a cleaner room and we were given another room as an upgrade but it was also dirty (hair, shampoo (?) remains in the bathroom especially, dirt on the walls), with outdated bathrooms, & outdated furnishing. I get that the building and facilities are old, but I don't get why it was not properly cleaned. The manager who showed us the new room gave me the feeling that he just wanted to get rid off us and had no interest to know what bothered us. No accountability. The spa service was ok but understaffed and also not well trained in terms of communication with the guests. For example we asked for two sessions of 1-hour massage treatments (back to back since there was no second therapist on Monday shift) and the reply was that they can do two sessions of 30 minutes back to back because the therapist will get tired! It was impressive enought that the therapy was interrupted a couple of times cause there was noone at the spa reception & the therapist on duty had to leave the room twice to check who is shouting at the front desk! Still the massage itself was very good. In the morning buffet, the lady on duty informed us that they could provide fresh hot omelet after having filled our plates with the cold omelet and other untasty food. I don't like wasting food so I refused. A hair was also in my meal.

Nice resort hotel. Really nice resort hotel. We stayed for only one night and in winter so did not use most of the facilities but they looked great and this should be a wonderfull place to stay in the summer. The beach is also just across the street and looked lovely. Nice breakfast and buffet dinner.

This hotel is conveniently located next to a lovely beach. However, the hotel itself is dated. The hall carpet was stained and central areas are not air conditioned, so the hallways and lobby are very hot. Our shower was broken and we found a large cockroach in the bathroom. The hotel staff were quick to respond to our concerns about the cockroach and sent housekeeping right away. Overall the service was good but not great. The room and facilities were likewise good but not great. The breakfast buffet had lots of options but the quality was not very good. This hotel seemed to be popular with families with children and would be a good fit for that. It was not particularly nice for a couples trip.