SpringHill Suites Virginia Beach Oceanfront

The location was fantastic - restaurants and shopping were all within 1 or 2 blocks. The hotel was on the beach and we had an oceanfront room. We stayed on July 4th and were able to watch the fireworks from our balcony. The breakfast was great and the hotel also had ice water available in the lobby which was wonderful when you are walking in from a hot day on the beach. The staff was very helpful and friendly. We will definitely be back!!!

Everything was fine, only one day there was no water

Overall good stay

The only place I ever stay when going here, always an excellent stay. My 6th year staying here.

I spent two nights at the Springhill Suites Virginia Beach and had a great time. My stay was right before July 4th weekend, so the hotel was quite busy. I booked a king room, which was very spacious and appeared to be recently renovated. There was a living area with sofa/trundle bed and a partial wall dividing it off from the bedroom. All have rooms a balcony facing the boardwalk and beach. On the afternoon of my arrival, it was pouring rain, so I tried the indoor pool. The water was pretty cool, but it was still enjoyable. There's also a small gym. The next day was completely sunny, so the outdoor pool with lounge chairs was terrific. I spent a lot of time researching hotels, and the Springhill had one of the largest outdoor pools along Virginia Beach. Lunch from the poolside bar was pretty good and prices were reasonable, especially coming from NYC. This is an excellent hotel for families, as rooms can sleep a minimum of 4 people. Plus a decent breakfast buffet was included. The offerings were pretty standard for free buffets, such as a waffle station and juice machine, but the rotation of hot items (french toast sticks, pre-made omelettes, biscuits and gravy, etc.) seemed more extensive. Even at 7:30am, the breakfast area was packed with guests. I was surprised at the number of negative reviews, since my stay was quite good. The only issues were the lack of an in-room safe (surprising!) and a clogged bathtub drain. However, once I notified the front desk, maintenance quickly resolved the clog. Also, be aware that housekeeping is only available every other day. Staff was at reception and the pool bar were all friendly. If I return to Virginia Beach, I'd gladly stay here again!

We spent 2 nights in a 1 bedroom suite on the second floor, room 213. The 2 mattresses on the beds were completely broken down, like sleeping in a bowl. Only one person can sleep in each bed because you fall into the middle bent in half. We complained to the front desk and was told the mattresses were only 1 year old... they're still broke down, and I don't care how old they are, broke is broke. Tge sliding glass door was very hard to open and close, especially from the outside. My husband had to do it for myself and my granddaughter. There were tons of gnats in the room and small flies. Lastly, the shower floor looked filthy and stained. I used a wash rag to get some of it off. For $1000 for 2 nights, this is completely unacceptable. I have been a marriott rewards member for many years and normally love spring hill suites, but this room has not been maintained at all. The patio and view are nice, but someone kept throwing bread, forks, and bottle caps diwn on our patio from the 10th floor, I watched them do it multiple times. Reported it to the front desk, but that did no good. Wouldn't stay at this hotel again just because there was no manager that would return my call until late on the day when it was too late to do anything. Was told to call on Tuesday at 10 am to speak with JD, the real manager, but they also said he would not do anything about any of it, so why call. I plan to call him on Tuesday, June 2nd, anyway, because this room needs to be worked on no matter what.