SpringHill Suites Virginia Beach Oceanfront

Location: Consistently praised for being "great," "excellent," and "ideal for weekend getaways," with easy access to beaches and scenic views.(based on 2 reviews)

Friendly environment, clean and up to date

Cockroaches and Horrible Customer Service. Do not stay here! I've stayed at Marriott properties for years for both work and vacation and this was by far the worst experience ever. On the second night of our stay at 10PM we saw massive cockroaches on our walls. My kids ran outside onto the patio to find more right outside the door. My husband spoke to the front desk and their only options were a new room or for maintenance to come and kill them. Knowing we had already seen multiple cockroaches, we were not interested in staying so we ended our vacation early, checked out and drove home but were told the manager would be contacting us the next day to rectify the situation. We spent the next 13 days calling to try and reach a manager but were never allowed to speak with one. A couple days later we were only refunded half of our night (when we had technically only stayed from 4-10PM) but still never received a call. When my husband finally got through to the front desk, they were rude and said offering us half was more than fair since they offered to move us to another room. No apologies and no care that their hotel is infested with cockroaches. When we lodged a complaint with Marriott HQ they assured us a manager would call us within three business days. After 8 days we called back and were told the hotel was unwilling to speak to us and their decision was final. Do not stay here - it is unclean and the customer service is horrible! Ruined our vacation and wasted hours of my life calling repeatedly.