Four Seasons Resort Nevis

Hi, A few items of concern in no particular order… Does anyone have a suggestion of what the hotel should do ie typically apologize /or how to best compensate me for giving me food that is supposed to be gluten-free … but never is! I even asked the waitress and chef to confirm and it was only after dinner that they came out with their cell phone saying “oh no - we made a mistake”. The chef didn’t even apologize just went and took the ticket from the buffet and disappeared for the rest of the evening. I ate this on Friday and I’m still feeling sick Tuesday evening. When we checked in, we asked if we could get an extra bed for the room we were given the height of my kids (and ages ) as the bed situation was really only comfortable for 3 … long story short we were sold an additional room only to find out the day we checked out that the room category could have a rollaway at a fraction of the cost that would have been more than sufficient. I was told roll aways were not an option “at any time at this hotel” by the person who walked us to the room. Believed both staff members - lesson learned - will google next time. I asked for the manager to call me Friday pm regarding the food situation and I’m still waiting to hear 4 days later! We have been before without kids but based on 2 years ago (and this time) the standard were noticeably lower - we will not return. For those on the fence I would lean on Manderin Oriental - better service - attentive staff ..and managers who care! IeCanouan - hands down better! FYI Nevis is beautiful location and views - but the staff at sunshine’s were more professional as a good comparison. We rented a boat for the day and that was amazing - as are the sunsets. Sushi bar at hotel was good as is Mango - reserve ahead for sure.

As a family of four (2 adults, 3yo toddler and 3mo infant) we recently spent 4 nights there over Presidents’ Day Weekend. Overall, I’m giving the resort 4.5 stars. Some items of note: Babysitting service: Through the resort, we hired a babysitter for our infant and she was incredible. Her name was Clare and we hired her every day and even the morning of our departure. She took great care of our little one, including taking him out for walks and even putting him to sleep at night. It allowed us to fully enjoy meals, pool/beach time, and evenings. Highly recommend. Kids club: Our toddler spent a good amount of time at the kids club. Was perfect for us that the minimum age is 3yo. They have a number of scheduled activities that the kids can partake in, and you can even have food delivered onsite for your child to eat. So in the mornings, we could put in a room service order before leaving the room, then her breakfast would arrive at the kids club soon after we got there. Service: As expected for a Four Seasons, the service was top notch. They are extremely responsive, especially through the very convenient phone app. Given we were traveling with our newborn, they provided a number of essentials such as a crib, bottle warmer, bottle sanitizer, pack and play, brand new bottle scrubbers, and diaper pail - all of which were already set up in the room when we arrived. Room: We stayed in an Ocean-Side Room, which is on the 1st floor (all buildings are 2 stories). Since you can’t really see the ocean from a 1st floor room, a Nevis Peak-View room probably would’ve worked just fine. Room was spacious enough to comfortably fit 4 adults (possible 5 if they let someone sleep on the chaise). This is just for illustrative purposes because I don’t believe this type of room can be reserved for 4 adults. The crib fit just fine in the room and the pack-and-play fit well in the bathroom. Our room had an outdoor seating area that gave us additional access to the resort. Scenery/Views: It’s just beautiful everywhere you look, and we even had professional family photos done while we were there (we saw others doing the same). The resort architecture really has a lot of character. Some considerations: Gym: Way too small for a resort like this. Seen much better in basic hotel chains. It kind of looks like a makeshift/temporary set up. I didn’t ask but hopefully they’re building a proper gym suitable for a Four Seasons. Beach: It’s kind of just OK. Not the resort’s fault obviously. Is what it is. Just know that it’s not fine white sand like you’ll find at say Four Seasons Anguilla. Tennis: Very nice tennis courts with incredible views. I didn’t realize there were court fees (admittedly that’s on me). Regardless we played once. But on top of the fee, it’s $20pp to rent a racquet (not demo quality) and then a can of balls is $15. So next time, I’d bring my racquets for sure and perhaps even a can or two of balls if I have the luggage space. I know the Four Seasons isn

Overall really lovely stay! Loved the views of St Kitts, the long beach to walk, the snorkeling (turtles, rays) right off shore, the monkey tour, and the ability to walk to other nearby beachside restaurants. Staff very kind and helpful. Breakfast buffet lovely. I recommend one night doing a sunset drink on the pier bar, but going offsite for dinner to try local cuisine (Drift, Bananas, Golden Rock).

First class! Amazing time!

Excellent Excellent.

A lot of things to like at the Four Seasons, but a few issues that I will describe below. First, I have to start the review about the employees at this resort. I have stayed at numerous 5 star Caribbean resorts and the people have always been great. The employees here, however, were a step above. After a few days many knew our names. You literally could not walk past anyone here without a hello, can I help you or how is your trip. Truly amazing staff all over. The rest of the resort is very nice. Unlike one main tall building this hotel is spread out amongst a winding line of two story villas. There are three pools one of which is adult. This set up worked out great for us because we were traveling with college aged children. We received a room near the adult pool and because there were no young kids around even the beach in this spot was quiet and predominantly occupied by adults or college aged kids. This provided a great set up if your not traveling with young children during the holidays. The beach is very nice, the water was calm and beautiful. The hotel had all the necessary amenities including three restaurants for dinner where we had excellent meals, two for lunch (one being a great sushi spot) and we never had a bad meal. There was also live entertainment near the "on the dune" restaurant and lounge each night we were there. We also used the spa which has a nice zen feel with a waterfall and plunge pool. Soild locker rooms and relaxing beds. We had 4 massages, Two were great and the other two about average. Now, unfortunately a few negatives. First, the real reason for my 4 star review (not 5) comes down largely to the rooms. These are not 5 star luxury Four Seasons accommodations. The bathrooms are ancient. The tile is old, the water sensor on the shower wall was coming off the wall whenever we turned on the water and the shower head looked like it was from the 70's. As for the room, the size was excellent. Perhaps the wall paper was new, but overall it was dull and uninspiring. Also, the walls are incredibly thin. We had a connecting room with our kids so it was not an issue, but even with those doors closed we could.hear them clearly at least 50% of the time. If another family was in that room it would have been a problem. Next, the hotel has numerous winding pathways that make its way from one side of the resort to the other. You use them to get everywhere. If anyone from the Four Seasons is reading this its time for repaving. We encountered far too many holes, raised flags, broken cobble stones and cracks that should not exist at a 5 star resort, or even a 4 or 3 star resort. A near trip on a walk back to our room at night was almost a potential trip ending/altering injury. Also, the entry areas into the rooms looked old and tired. Next, you need new beach chairs. They are not uniform. They are slightly different throughout which just looks cheap, some the arms are falling apart an