Courtyard Toronto Vaughan

location was amazing, right across from dave and busters and mins away from restaurants. 10/10 recommend and was clean

Good location. Nice rooms. Friendly service.

I’m sharing this to raise awareness about a deeply distressing experience my family and I had during our recent stay at the Courtyard Marriott Toronto/Vaughan. We were trapped in an elevator for over an hour—with no air conditioning, no airflow, and children present. The emergency response was delayed, and we later learned that only the fire department was contacted initially, not the elevator technician. When the fire department couldn’t resolve the issue, we waited an additional 25 minutes for the technician to arrive. Even more upsetting: not a single staff member checked on us afterward. No apology. No concern. No acknowledgment. I’ve sent two emails to the General Manager requesting a full refund and expressing how traumatic this was for my children—who are still having nightmares. No response. This is not just about poor service—it’s about guest safety and accountability. Elevators that malfunction this severely should not be in operation. And when something goes wrong, guests deserve empathy and action. I hope Marriott takes this seriously and ensures no other family has to endure what we did. #Marriott #CourtyardMarriott #CustomerService #GuestSafety #DoBetter #TorontoHotels #Vaughan

Very good 👍