Holiday Inn Express & Suites Vaughan-Southwest

Great, informative and timely service. Breakfast was good as well.

If I could give zero stars, I would. When we arrived, the pullout couch was absolutely disgusting. We had to request sheets and pillows just to make our own bed. The walls were so thin we could hear everything, so forget about getting any sleep. But the condition of the room was only part of the problem. The staff behavior was what really pushed this experience into disturbing territory. We were in town for a wedding but received a family emergency call and weren’t sure if we’d be returning that night. So we put our luggage in the car just in case. Suddenly I started getting calls from the hotel because the maid had gone into our room and reported that we didn’t leave any luggage. I cannot emphasize enough how creepy and invasive that is. Why is a staff member snooping around and keeping tabs on whether guests leave bags behind? It was beyond unprofessional. I explained to the front desk (a woman named Linda) that we might not return that night due to possibly having to head home, and instead of showing understanding, she pressured us to “make a decision” by 6 p.m. It felt like they were trying to double-dip—charge me while re-renting the room. Even after asking if management could approve a refund, I was told they’d look into it, but no one followed up. I had to call again during the wedding photos, and still no action was taken. In the end, I never received a refund or even a partial refund from the manager, who I believe was Kimberly. And yet, I was still asked to leave a positive review. The nerve. I paid for the room. My whereabouts, my luggage, and whether I return or not should not be monitored or questioned. The entire stay felt sketchy, invasive, and stressful—on top of being flat-out uncomfortable. I absolutely do not recommend this hotel. Between the filthy conditions and the shady, overbearing staff, it was one of the worst hotel experiences I’ve ever had. I will be telling everyone I know to stay far away