vang vieng savanh sunset view resort

Generally friendly and mostly helpful staff. Easy scooter rental on site. Pool not working most of the time, breakfast quite basic, the location is not ideal- quite far out of town. That said, it is quiet though.

My family booked into this hotel at the last minute as we were not happy with the hotel we had booked in town. Savanh Sunset View is on the edge of Vang Vieng so you dont hear all the noisy partying going on there all night but just 10 mins to walk in for food and shops. The rooms are clean and comfortable, but what made our stay there fabulous was the staff. They were all helpful and friendly and a special 'thank you' to Spring who arranged tours for us and even helped us with a phone to call our bank in the UK.

We stayed here for two nights and the hotel itself was okay. Our room had previously had a large water damage on the ceiling which showed, but other than that it was fine. However you should not visit this hotel if you appreciate good service-minded management. Previous to our stay we had booked a hot air balloon ride through the management of the hotel. We had originally looked at another air balloon company but were persuaded by the hotel manager to book through her instead, as she claimed the trip would last for 1 hour instead of half an hour, which she claimed the other companies’ did. We paid the price as agreed upon and were extremely disappointed when the air balloon descended after only 30 minutes. Upon asking the manager about this, she suddenly changed her mind and said that her recommendation was based on a personal experience, where she was flown around for an hour. We made it clear that we expected a price reduction as we were not provided with the full experience we had paid for and that her guidance had been misleading. This she abruptly refused to give back part of the money and she became very unpleasant. She started answering back flippantly and ignoring our responses. We were supposed to leave the hotel a few hours later through a minibus, which she had booked for us, and suddenly she started threatening us to cancel the minibus and not help us with anything. Finally she decided to give us a 5$ price reduction (which is nothing considering we paid 95$). Definitely not a recommendation from here, which is a shame since the rest of the staff were nice.