The Vail Spa Condominiums

Beware of booking the BASIC condo. It’s severely dated and several things aren’t in working order (microwave, couple light switches, etc). Property is fantastic … recommend the overall property but not the BASIC condo.

We booked for 7 days. Wednesday -Wedenaday Upon arrival we had to interrupt the front desk workers conversation to check in. Two hour trip from Denver. No water was offered, no cookies or snacks available, not welcoming at all. Got checked in, no offer of assistance with our luggage. New Year’s Eve, no regulation of noise. Parties in the units well into the early morning hours. After day 4 of our stay housekeeping showed up to the unit to grab dirty towels and drop new towels. No other cleaning was completed. No bed sheets were changed, no trash was taken. No directions to where trash should be taken or how we should handle. This unit has carpet and no vaccum. Housekeeping didn’t vaccum so we worked with dirty carpet. Good thing we are clean folks. Outside pool closed 5 out of 6 days of our stay. We had to beg for towels for the indoor pool. Day 6 we were preparing for a 5am departure and in bed and roughly 9:30 we get a loud bang on the door immediately followed by a female using a key and opening the front door. No identification, no announcements nothing. My elderly mother jumped up out of bed and slammed the door shut demanding to know who was at the door and why. No explanation the female used her key again forcing the door open pushing my mother with the door catching her toes yelling “we need in this unit” my mother yelling back demanding to know what was going on. Once the female pushed the door open again for the 3rd time my mother caught a glimpse of a fire fighter in full gear standing in the hall way. The firefighter stated he needed to check the unit. No regard for my elderly mother the fire fighter barged in to check what we he needed to check. No apologies, no explanation, nothing. Then the female grabbed the door and slammed it shut as she and the firefighter left. Unbelievable…………

Some units have recently been renovated to the contemporary, sort of mountain-luxury feel you see at most of the new condo buildings in the village. Light, simple, and fresh - allowing for the natural appeal of the wall+ of windows in the living room to be the main attraction. Everything in the unit is high-end. The Vail Spa property was a pleasant surprise overall. The one free parking spot was easy to find and use throughout our stay. Staff was accessible and helpful onsite - email communication was clear and prompt before and during. Property was very well kept with landscaping consistent with the rest of the village despite being on the west end of lionshead. Pools, hottubs, sauna, gym, etc all nice. Priced reasonably given the location, unit, and amenities. This will be the first place I check when booking my next visit to Vail. 100ft from the Marriott bus stop, 500ft from the Diner bus stop.