Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)

Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park) Reviews

Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)

No.109 Xihong East Road, Shuimogou District, Urumqi, Xinjiang, 830063, ChinaSee Hotel Details
Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)
Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)Grand Mercure Urumqi Hualing Accor (CCMALL Times Square in Hongshan Park)
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Guest Reviews

9.0/10
Good
2115 review
Verified reviews
Location9.0
Amenities8.8
Service9.2
Cleanliness9.1
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All reviews(2115)
Positive reviews(2037)
Reviews with photos/video(410)
Friendly front desk staff(189)
Convenient parking(181)
Delicious breakfast(94)
Located downtown(91)
Tasty restaurant(43)
Delicious buffet(42)
Luxurious(19)
Negative reviews(78)
Casnl
Superior Double Room
Stayed in Feb 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Apr 1, 2025
Mr Watt was amazing! He helped us call to get our lost Nintendo back, and it wasn’t an easy fix. He was able to show excellent professionalism and get it done. Legend 👍.
Response from Property: Dear esteemed guest, thank you very much for your positive feedback and appreciation for the Hualing Pullman Hotel. Your kind words are the driving force that keeps us moving forward. We will continue to strive to provide you with even more considerate and high-quality services, exceeding your expectations,We look forward to your return stay at Hualing Pullman, where you can enjoy more superior experiences. Wishing you good health and a joyful life.
Rainer Michael KEHDER
Superior Double Room
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Apr 25, 2025
great rooms, lovely service and super breakfast
Response from Property: Dear [Guest's Name],Thank you so much for taking the time to review our Hualing Mercure Hotel! Our hotel is conveniently located in the city center, with the beautiful Red Hill Park, a national 4A-level scenic spot, right across from us. You can enjoy stunning views of the park and the majestic Tianshan Mountains from your room. The bustling commercial center is just downstairs, making shopping a breeze. Additionally, there's a dried fruit market nearby. Simply follow the riverbank auxiliary road to the area between Gate 5 and Gate 6, and you'll find it—a perfect place to purchase authentic Xinjiang dried fruits.We look forward to welcoming you again and hope you'll have the chance to experience more of our unique services. Wishing you good health and a joyful life!Best regards,Hualing Mercure Hotel
Zelihs Sanli
Superior Double Room
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 26, 2025
It was beautiful place to stay friendly and smiling staff I enjoyed very much, looking forward to come back, Thank you
Response from Property: 尊敬的賓客您好:非常感謝您選擇入住烏魯木齊華凌美爵大飯店並給予滿分好評!客人的滿意就是我們的宗旨,期待您的再次入住。祝您身體健康,萬事順遂!
mee
Superior Room
Stayed in Jun 2025
Traveling with friends
7 review
7.5/10
Posted on Jul 7, 2025
great location. lots of shops around the area. also easy to catch bus. nice ans clean. staff are lovlt
Response from Property: Dear Valued Guest,Thank you very much for taking the time out of your busy schedule to review and provide feedback on our Hualing Mercure Hotel. We are delighted that you have recognized the excellent location of our hotel. Situated in the city center, the hotel is conveniently located with many attractions and amenities nearby.Directly across from the hotel is the Red Hill Park, a national 4A-level scenic area. From your room, you can enjoy the beautiful views of the park and the majestic Tianshan Mountain ranges in the distance. The first to fifth floors of the hotel slope down to a bustling commercial center, where all your shopping needs can be met. Additionally, there is a dried fruit market nearby. By walking down the Heitan Auxiliary Road from Gate No. 5 to Gate No. 6, you will find the market, which is a great place to purchase a variety of Xinjiang specialty dried fruits.We look forward to welcoming you again and continue to provide you with a comfortable and convenient stay. Wishing you good health and a pleasant life!Best regards,[Your Name/Hotel Team]
Chee Piang
Superior Double Room
Stayed in May 2025
Couple
7 review
9.0/10
Great
Posted on Jun 27, 2025
Wonderful hotel. Close to attractions. Friendly and helpful staff. Nice decoration. Impressive buffet spread.
Response from Property: 尊敬的賓客您好,感謝您的入住分享,非常開心看到您的評價,擁有用心服務的員工是華凌美爵幸運,擁有您這樣的賓客,是飯店福氣,我們一直致力於為每一位賓客帶去優質的入住體驗,滿意衹是起點,驚喜和感動才是飯店終極目標。華凌美爵在這裏期待與您的再次相遇,祝您生活愉快,事事順心。
Guest User
Superior Room
Stayed in May 2025
Family
7 review
8.0/10
Very Good
Posted on Jul 18, 2025
Good location- close to a wholesale mall, the breakfast buffet was okay. Dinner buffet is nice with hotpot options.
Response from Property: Dear Valued Guest,Thank you for your kind recognition of our restaurant’s location and our lunch and dinner buffet. We will continue to strive for excellence and look forward to welcoming you back soon.Wishing you good health and every happiness.
Siew Tong
Superior Room
Stayed in May 2025
Other
5 review
8.0/10
Very Good
Posted on Jun 5, 2025
Can the varied breakfast accommodate more western foods like beacon, egg, harsh brown, cheese & ham. Thank you.
Response from Property: ear esteemed guest,Hello! Thank you for your affirmation of our hotel's breakfast variety and for your valuable suggestions. Currently, we have already included some Western-style foods in our breakfast menu, such as eggs. However, regarding the ingredients you mentioned, like bacon, brown rice, cheese, and ham, we are also considering incorporating them. As it takes some time to adjust our food procurement and preparation processes, we will arrange this as soon as possible and strive to offer these delicious items to you at the earliest opportunity.Thank you for your patience. We look forward to your next visit, when you will be able to enjoy an even more diverse breakfast selection. Wishing you good health and a pleasant life.Best regards,[Your Hotel Name]
Yi Kuang Loh
Superior Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 7, 2025
Grand Mercure Hualing Urumqi strikes the perfect balance between international polish and warm Xinjiang hospitality. My Deluxe room was impeccably clean, whisper-quiet and had a bathtub which stood out among the other hotels. Every amenity felt a notch above similar properties in western China. What truly sets the hotel apart is its people. General Manager 罗强 (Watt) knew me by name, and when my travel plans changed, personally re-booked the exact same room for my return stay a week later—complete with a welcome gift. Furthermore, I had left my Apple watch in the room and he has personally kept it for me to be returned on a later date when i revisit China. His effortless blend of professionalism and genuine care rippled through the entire team: concierge tips led me to the city’s best lamb kebabs, and housekeeping even left an extra set of water when asked. Thanks to Watt and his staff, Grand Mercure Hualing has become my automatic choice whenever business—or the lure of Silk Road flavors—brings me back to Urumqi.
Response from Property: Dear Esteemed Guest,We hope this message finds you well. We are truly grateful for taking the time to review and provide feedback on your stay at the Hualing Mercure Hotel. Your kind words regarding our buffet have brought us great joy, and we are delighted to hear that you enjoyed it.Our hotel is conveniently located in the city center, with the beautiful Hongshan Park, a national 4A-level scenic area, right across from us. From your room, you can enjoy stunning views of the picturesque Hongshan Park and the majestic Tianshan Mountains in the distance. The first to fifth floors of the building slope down to a bustling commercial city, where all your shopping needs can be met. Additionally, there is a dried fruit market nearby. By following the riverbank auxiliary road and heading towards the area between Gate 5 and Gate 6, you will find the wholesale market for Xinjiang specialty dried fruits, making it convenient for you to purchase local delicacies.We sincerely look forward to welcoming you back to our hotel in the future. Wishing you good health and a joyful life.Best regards,[Your Name]Hualing Mercure Hotel
Jenny Jatemin
Superior Double Room
Stayed in Apr 2025
Couple
14 review
8.5/10
Very Good
Posted on Jun 1, 2025
The location is good and next to a shopping center which caters many kinds of goods with reasonable price. The breakfast is ok, but some guests just couldn’t obey the “non smoking rule” in the hotel
Response from Property: 尊敬的賓客您好,感謝您在百忙之中對我們華凌美爵飯店進行評價,飯店位於市中心,飯店正對面是國家4A級景區——紅山公園,您在房間裏便可一覽秀美的紅山公園,以及遠處雄偉的天山羣峯。斜坡下一至五層是繁華的商貿城,可以滿足您的購物需求,周邊還有乾果市場,順着河灘輔道一直往下走5號門至6號門中間就是乾果市場便於您採購新疆特產乾果批發市場,期待您的下次入住。祝您身體健康,生活愉快。
Michael Eugene
Superior Double Room
Stayed in Apr 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 10, 2025
Watt, the night manager, is the consummate professional. I don’t know how you managed to steal him from the Ritz-Carlton. He handled a few tricky situations with noisy neighbors and even arranged a room change for me once—probably because I was complaining too much. Thank you Watt, see you soon.
Response from Property: Dear guests, Thank you very much for your support and your trust for our hotel. We will continue to improve our service quality and maintain the service philosophy of attentive service. Making every guest have a nice, homey atmosphere in Grand Mercure Urumqi Hualing. We look forward to see you again, wish you good health and a happy life.
Anonymous User
Superior Double Room
Stayed in Mar 2025
Solo traveler
10 review
8.0/10
Very Good
Posted on Apr 28, 2025
Weirdest check-in process of any of my 10+ hotels in China as they kept my passport for 30 mins while I went to my room + took deposit of 3 times my booking amount (which wasn't stated on Trip). Room also smelled of smoke as clearly smoking is allowed in other rooms and it comes in through ventilation (I've given up complaining about this in China but expected an international chain to have different standards). Nice restaurant in lobby offering local cuisine and assistant was helpful bringing up my bag and setting up wifi for me.
Response from Property: Dear Valued Guest,Thank you for taking the time to review our Hualing Mercure Hotel amidst your busy schedule. We are honored that you have recognized the quality of our dining and service. We will continue to adhere to our service philosophy of "doing things with heart and providing meticulous service," ensuring that you feel the warmth of home at Hualing Mercure. We look forward to your return and wish you good health and a joyful life.Best regards,Hualing Mercure Hotel
Guest User
Superior Double Room
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 14, 2025
Room was spacious. Good amenities in the room: comfy slippers, kettle, coffee, umbrella, ironning board etc. Hotel is perfect location. I would like to thank manager Watt luo . He was very helpful, english was good . Hotel Breakfast was good. It was very convinient that the big shopping mall was just across the road.
Response from Property: Dear Guests,Thank you for taking time to review and feedback our Grand Mercure Hualing Hotel. We are glad that you commend our hotel's location. Our hotel is located in the city center, directly opposite the national 4A level scenic spot - Hongshan Park. From your room, you can see the beautiful Hongshan Park and the majestic Tianshan peaks in the distance. The first to fifth floors below the hotel are bustling commercial shopping mall that include all your shopping needs. There is also a dried fruit market nearby. Walking down through the Hetan Road,you can find the gate 5 to gate 6 of the market, where is the dried fruit market. We look forwards to seeing you again, and wish you good health and a happy life. Grand Mercure Urumqi Hualing
Martin M.
Superior Double Room
Stayed in Mar 2025
Business traveler
3 review
10/10
Outstanding
Posted on Apr 29, 2025
Excellent value for money in a good location. A hotel with very friendly staff. I'll be back!
Response from Property: Dear Guests,Thank you for taking time to review and feedback our Grand Mercure Hualing Hotel. We are glad that you commend our hotel's location. Our hotel is located in the city center, directly opposite the national 4A level scenic spot - Hongshan Park. From your room, you can see the beautiful Hongshan Park and the majestic Tianshan peaks in the distance. The first to fifth floors below the hotel are bustling commercial shopping mall that include all your shopping needs. There is also a dried fruit market nearby. Walking down through the Hetan Road,you can find the gate 5 to gate 6 of the market, where is the dried fruit market. We look forwards to seeing you again, and wish you good health and a happy life. Grand Mercure Urumqi Hualing
Guest User
Superior Double Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 5, 2025
The location of the hotel is very good, the lobby of the hotel is luxuriously decorated, and the front desk service is very good. Especially Ethan, it is rare to meet an English-speaking front desk here.
Response from Property: Dear Guests,Thank you for taking time to review and feedback our Grand Mercure Hualing Hotel. We are glad that you choose our hotel. Our hotel is located in the city center, directly opposite the national 4A level scenic spot - Hongshan Park. From your room, you can see the beautiful Hongshan Park and the majestic Tianshan peaks in the distance. The first to fifth floors below the hotel are bustling commercial shopping mall that include all your shopping needs. There is also a dried fruit market nearby. Walking down through the Hetan Road,you can find the gate 5 to gate 6 of the market, where is the dried fruit market. We look forwards to seeingyou again, and wish you good health and a happy life. Grand Mercure Urumqi Hualing
Stephan Galla
Deluxe Suite
Stayed in May 2025
Business traveler
7 review
7.0/10
Posted on Jul 31, 2025
Very dated hotel and equipment. Staff is friendly and supportive
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us. We are delighted that our team’s service met your expectations. Please accept our sincere apologies for any inconvenience caused by the aging facilities. A phased, room-by-room renovation is already underway, and we look forward to welcoming you back once these enhancements are complete.Wishing you good health and every happiness.Hotel Management