Levels Unawatuna

The view is so stunning We can’t use the bath tab because it’s leaking The AC is not that good All the staffs are good

We had gone as a couple and booked a 3 night stay here. It was quite a mixed experience which I will explain in detail below: The Pros: Very helpful and polite staff. The manager is extremely helpful and provided us with a lot of information. The food is wonderful. We had all our breakfasts and a dinner here. The view is wonderful, you can see the harbour directly from the hotel. The Cons: The property itself is worn for care. It seems like it was made very well a few years back but the maintenance hasn't been done very well, especially for the price we paid. The photographs make it seem very big and grand but it is actually quite small and cosy. The location. This was one big pain. The property is located on the top of a hill. It is close to Jungle Beach and Peace Pagoda. But to get down to Unawatuna Beach and the other restaurants around, can be very cumbersome. If you do not have your own transport you need to hire a tuk tuk, which is very very hard to get. (You will have to use PickMe or Uber and that is anyway better because hailing a tuk tuk otherwise you would get fleeced). The bigger problem is the return journey if you return post 9pm. You will have to hail a tuk tuk from the market place because no tuk tuk wants to climb the hill at night, so they will cancel on all apps and you will have to pay them extra to get you there. Not really the hotel's fault but its an issue.

This was probably a lovely hotel 5 years ago but sadly needs a lot of money spending. It’s falling apart. The rooms are good size but dated and tatty. Plaster missing and exposed pipe work. The pool area just looks dingy. The pictures used to sell it are a lie. The view is stunning and the staff lovely but it lacks in all other areas.

I stayed in a luxury suite with my wife, and here’s what I can say. The room was beautiful, with a great view of the ocean. It was clean, with no bad smells, but it was clear that the furniture and interior were not new. The bed was big and comfortable. That’s where the good things ended. There was a coffee machine in the room, but no coffee pods, so it was useless. The balcony door handle was broken. We couldn’t use the bathtub because it was leaking water all over the floor. We called reception, and they said they would send someone right away. There were no slippers in the suite, and no one came to fix the issue. After 20 minutes, I went down to remind them. A staff member finally came and did something, but we didn’t check if the bathtub worked after that. The restaurant was a big disappointment. The tuna tartare was tasty, but we couldn’t eat the main course. We’ve been on the island for three weeks, and we don’t have fancy tastes, but the carbonara with bacon was actually overcooked tagliatelle with ham, covered in cream and without any real seasoning. The veal tartare was obviously made from frozen meat, which we expected, but eating it with ice inside was not enjoyable. The dish had big pieces of red onion and no seasoning at all—not even salt and pepper on the table. The service was bad, and it felt like the staff had no experience. When we got the bill, there was no discount or even an apology. I had to ask for a discount myself, and the waiter and manager decided to take off just 460 rupees from a 31,000-rupee bill. No one apologized or asked what was wrong. I’m just happy we stayed in this “luxury” suite for only one night.