The Ritz-Carlton, Tysons Corner

Excellent hotel and very cordial staff.

My wife and I have been Bonvoy members for decades and have stayed at Ritz-Carltons all over the world. We frequent the Tysons Corner location regularly because of the spa, which remains outstanding. The ladies of the spa — Fariba, Mona, Sebley, Kaylan, Sarah, and Azisa (apologies if I’ve misspelled any names) are phenomenal. Their professionalism, warmth, and consistency are what keep us returning. The valet team continues to be excellent, and Michele in the restaurant provided wonderful service. The concierge team was also helpful. Unfortunately, that’s where the experience ended. We chose the Ritz-Carlton Tysons for a staycation celebrating our 19th wedding anniversary, but it was not the level of service we’ve come to expect from the Ritz brand. Small details that used to define the experience have noticeably slipped. For example, a slice of cake left uncovered for hours in our room was unappealing, and there was no thoughtful gesture such as a glass of champagne or a note of congratulations. More disappointing was the lack of professionalism at the front desk. When a member of the spa team (who noticed our experience) raised concerns unsolicited on our behalf, the response included unprofessional banter between the front desk and spa reception — clearly audible to guests. Later, when we asked for change, another front-desk associate muttered that “they’re not a bank” (paraphrasing). These are not the soft skills or guest-focused attitudes that define the Ritz-Carlton standard. It’s unfortunate because the spa team remains exceptional, but the broader customer service culture at this property seems to have deteriorated I hope the new GM from Italy can address this, as we genuinely want to see this property return to the level of excellence that once made it special. For now, my wife and I will continue to visit the spa — but sadly, we won’t be staying overnight at this hotel again. A long-time Bonvoy member and loyal Ritz-Carlton guest

Every stay at The Ritz-Carlton Tysons Corner reminds me why it sets the standard for luxury. From the moment I arrived, every staff member was warm, polished, and attentive — they make you feel genuinely welcome rather than just checked in. The rooms are beautifully maintained, the linens and amenities top-tier, and the entire atmosphere feels calm and refined. It’s the kind of property where service is seamless and thoughtful — from valet to housekeeping to the front desk. You can tell the team takes real pride in what they do. This is easily one of the most elegant and consistently excellent hotels in the D.C. area.

My husband and I stayed here for a summer concert at Wolf Trap. We had a great stay and ate at Entyse for dinner and breakfast.