The Ritz-Carlton, Tysons Corner

This was a very disappointing experience for and at a Ritz. The options for dining were minimal and the rooms were comparable to a typical Marriott. Ali, the bellman, was courteous and helpful but Monique, the manager, left a bad taste for this location and we will choose stay elsewhere after this.

15 -20 min drive to Dulles airport . Classic interior design . Great staff including house keeping and front desk . We stay for a wedding event and we enjoyed our stay The only obstacle was the softer mattress which is not very good for back problems otherwise excellent hotel to stay .

Front desk staff, house keeping and bell man services were great! Hotel wise, it doesn’t live up to its name. No gift shop, amenities sub par for a Ritz. Room service food - 5/10. Fruit was not ripe (melon still hard and bland), brown sugar, clumpy/old, oats - not even old fashioned. Presentation weak.

If I could give 0/5 stars, I would. This is a place my daughter and I have frequently gone for a night away, a staycation. This night was especially busy. She is in a musical, and has put in a lot of late nights. She also got a great grade on an algebra test, and got straight A’s for the year. This night was for fun and to let us get some good rest before she went to rehearsal and a short drive from rehearsal. It would also let us sleep in. I stated we would be there at 3:00, but we got there at 4:01 (guaranteed check in is at 4:00). When we arrived, I was told there were no feather free rooms that we would have to wait. I explained we needed to leave to have my daughter at rehearsal, and that we were told rooms would be ready at 4:00. I told them in advance I needed a feather free room, I stay at Marriott properties on business regularly, so I didn’t see why. There was nowhere to rest in the lobby. The front desk discouraged resting in the spa lounge. I asked for access to the club lounge just until our room was ready. We just wanted somewhere quiet to rest. I told them revoke access as soon as our room was ready. The front desk worker took in one of those “how low class” breaths and said, “Well, I can SEE, but our Ritz club access comes at an additional cost. I reminded her that if my room had been ready, this wouldn’t be an issue. They told me they could give me a king room. I have a teenager. We wanted our own beds. That’s why we booked that kind of room. My daughter and I waited for 30 minutes in the lobby. Our room was never ready. Nobody checked on us. Nobody offered us water. Nobody even offered us access to the restroom (the lobby one was locked without a room key). Finally, my daughter and I decided to go home. We were tired and frustrated and thirsty (and I needed to use the restroom). The lobby was overstimulating, and one of the bellman kept trying to insist someone else’s luggage was ours. It was horrible. I told them to cancel the reservation and the Manager of guest services said he was going to ask me to lower my voice in a rude and condescending manner. I informed him my voice was firm, not raised, and I’d appreciate not being condescended to. In short, this is the worst treatment I’ve ever had here. I may not be wealthy, but I deserved respect and being treated like a customer regardless. My room should have been ready. When it wasn’t, a reasonable compromise as offered should not have warranted rudeness. I’ll never staycation here again, and I would never recommend it to anyone else.