Courtyard by Marriott Tuxpan Veracruz

I only stayed one night, didn't use the closet, checked out, and on my way back home, I found that the administration had made an improper and unauthorized charge to my card for a supposedly missing item. I called the front desk and they claimed that two hooks were missing from the closet that I never opened. The receptionist told me that her supervisor had checked, to which I replied that they should make an inventory of the items in the closet for guests to sign when checking in and out to ensure that everything is there. I emphasized that I didn't even take the complimentary cream and soap I used; I left that too. I told them to check with their cleaning staff, to whom I had also left a tip. I wasn't going to say anything about the towels, but since I'm on the subject, the bathroom towels are worn out and super thin. They dry you off and seem clean, but it's obvious that they haven't been replaced in a long time. When I saw this, I unmade the bed to check the condition of the sheets and pillowcases. We travel regularly to Tuxpan, Veracruz, and the Courtyard Marriott will no longer be an option for us to stay at.

Friendly reception team staff & managers Dulce & Daniela. They not only recognized me & greeted me but they were aware that it was my second visit at their hotel in less than 4 months. I had the opportunity to chat with both of them and thanked them for my suite upgrade because of my Marriott Gold Elite Status. By the way, the one-bedroom suite is very comfortable located in the very end of the 5th Floor, with the best view of the river and two balconies. Suggested again to Manager Dulce that mini refrigerator in the suite should be fulfilled with drinks and snacks since restaurant closes at 10:00PM, despite the fact that the hotel has a hidden mini market to the reception side which is not visible to guests but only hotel employees know about it. What a pleasant surprise to find a Starbucks inside the Courtyard Tuxpan by Marriott, which opened last December 22, 2022. Starbucks is the afternoon place to be because of its vibe and all the foot traffic generating. However, I had a bad experience on my last day in the restaurant during breakfast hours. I was seated for over ten minutes at a table and none of the two waiters acknowledged me nor brought me a menu. Since my time was tight, I went to reception and told Paola my frustration of no having service at all at the restaurant. She apologized on behalf of the restaurant crew and she went immediately to kitchen to let one of waiters know about my presence in the restaurant. Later, Carlos, the Restaurant Manager, asked me how was everything and I shared the bad experience I had at the restaurant that morning. Carlos also apologized for the bad restaurant experience. Also, I told him that the previous 2 mornings I have had an outstanding service from waitress Veridiana, who was always attentive to my breakfast needs. Kudos for her! Waiters should learn from her! Overall my experience was great as it happened the first time I stayed @ Courtyard Tuxpan by Marriott last October 2022, almost perfect this time except for the restaurant bad experience on my last day. Because of friendly reception staff and Managers Dulce and Daniela, I felt I was at home and definitely recommend Courtyard Tuxpan by Marriott and will keep staying there in my future visits to Tuxpan, Veracruz.

The hotel was nice. Very impressive to be honest knowing the type of hotels that Tuxpan has. It needs a maintenance but I can’t complain. The room was very spacious and comfortable. The bathroom was nice too. I liked that the door could be used to close the entire restroom or just the toilet. The room has a safety box and iron but does not have a blow dryer. My room had a huge view to the pool. The architecture of the hotel is quite different nevertheless aesthetically.