Spark by Hilton Tumwater

Meh. The Spark needs work Hilton

I called OYO for a room, booked through their central number and prepaid $68 as required prior to arrival. When we arrived we were informed that there were no rooms available. The clerk stated he had no ability to issue a refund and refused to help find a room (even within their own company). I called the main customer service number and asked for a full refund. I was given $3 back, being charged a $65 cancellation fee. This happened to the two families arriving just after me as well. This company is a scam.

They closed the hotel for renovations back in late Sep. Or early Oct. It really needed it. Housekeeping was, like, maybe. I've entire place looked, well, just tried. I'm looking forward to enjoying a new stop over point. Great location, quiet, and there was overnight security.

Overall, this property needs a lot of love. Especially maintenance issues and concerns. Carpets unpleasant smell, bathroom tiles cracked, walls decor and wall mirror not up to date. Bell trolleys need repairs or replacements. Lobby looked unorganized.

Quiet hotel and comfortable beds. Did appear that the hotel also had long stay guests. A couple of cars in the parking lot appeared to have not been running for quite some time. Dingy hallways and old carpets in rooms and smelled a bit musty. Breakfast was advertised on the site where we booked but wasn't available. On the whole, we slept well and the place was inexpensive.

Horrible. Gave me an unclean room and no refund after being in that room less than an hour! The front desk lied, said I was there over 5 hours when my receipt plainly proved I had been there less than an hour. They had no shame or apologies for giving me an absolutely nasty room!