XscapeTulum
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1 night
1 room, 2 adults, 0 children
All properties in Tulum
XscapeTulum
Av Kukulkan sur entre calle Xel-ha y Sac-beh, Centro, Tulum, Quintana Roo, 77780, Mexico
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Highlights
Great views
Delicious breakfast
Ideal location
Free parking
Lots to doAmenities
Outdoor swimming pool
Diving
Snorkeling
Horse riding
Hiking
Massage room
Public parkingFree
Luggage storage
All amenities
Property Description
A stay at Xscape Tulum places you in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. This hotel is 3.1 mi (5 km) from Tulum Mayan Ruins and 4.3 mi (7 km) from Playa Paraiso.
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8.5/10
Good hotel. Quiet and clean.
All 56 reviews
Surroundings
Airport: Tulum International Airport
(39.4 km)
Landmarks: Fungi studio
(160m)
Landmarks: Chabad Of Tulum
(350m)
Landmarks: Cancha Maya Tulum
(440m)
Landmarks: Centro Ceremonial Maya
(460m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
Premium Room With Terrace And Pool View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Pool view
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4
Premium Room With Balcony And Pool View
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Balcony
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9
Apartment With Terrace
1 Queen bed and 1 Sofa bed
Has window
Non-smoking
Towels
Bedding: Blanket or quilt
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2
Loft With Terrace
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
7
Premium Room, 1 King Bed, Hot Tub, Pool View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Pool view
Check Availability
4
Deluxe King Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Wi-Fi in room
Check Availability
1
Junior Loft, Terrace
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Terrace
Check Availability
6
Luxury King Room With Garden View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Garden view
Check Availability
5
Standard Apartment, 1 Queen Bed With Sofa Bed, Pool View
1 Queen bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
10
Premium King Room With Bath Tub
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Garden view
Check Availability
5
Luxury Room, 1 King Bed, Jetted Tub, Garden Area
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Wi-Fi in room
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
56 reviews
- Cleanliness8.5
- Amenities8.5
- Location8.5
- Service8.5
Average for similar properties in Tulum
Review summary
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Hygiene and Maintenance: The hotel maintains high standards of cleanliness, with reports of fresh, well-kept rooms and bathrooms. Common areas, including the pool and gardens, are regularly maintained and appear immaculate.(based on 1 review)
COUSIN LAURENT
May 29, 2024
Bonne hôtel
Tranquille et propre
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Yug
April 21, 2025
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options.
They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
Guest User
March 5, 2025
First of all the front desk charged my card in Pesos at a VERY unfavorable rate --- the original price was quoted in US Dollars. Then they asked to charge it again, the same amount, saying the first amount was a deposit! They need to make it clear beforehand what it is they are going to charge, and stick to it!! The bed was rock hard and the front desk unhelpful. Room looked over a building site. It is 2 KM from the center of Tulum. Many better places to stay.
R Lalit
February 25, 2025
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Antonia
July 5, 2025
Very nit and quint little place. Will definitely stay again
Henry
January 8, 2025
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Elizabeth
December 12, 2024
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Svetlana
January 6, 2025
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Diving
Snorkeling
Off-site
Horse riding
Hiking
Massage room
Public parking
Free
Luggage storage
Bar
Restaurant
Car rentals
Wi-Fi in public areas
Free
Outdoor swimming pool
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Front desk services
Front desk (limited hours)
Concierge service
Safe at front desk
Luggage storage
Tour and ticket booking service
VIP check-in service
Languages spoken
English
Portuguese
Spanish
Food & drink
Bar
Room service
Public areas
No smoking in public areas
Garden
Smoking area
Health & wellness
Massage room
Diving
Hiking
Horse riding
Snorkeling
Off-site
Accessibility
Stair-free main entrance
Safety & security
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: 07:30–12:00
Front desk hours: [Mon-Sun]07:30–10:30
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of MXN3,881.82 (approx. TWD 6,642) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2014
- Number of Rooms: 39
Phone:+52-9848713784
A stay at Xscape Tulum places you in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. This hotel is 3.1 mi (5 km) from Tulum Mayan Ruins and 4.3 mi (7 km) from Playa Paraiso.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike storage.
At Xscape Tulum, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include multilingual staff, luggage storage, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike storage.
At Xscape Tulum, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include multilingual staff, luggage storage, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Frequently Asked Questions
What’s the cancellation policy at XscapeTulum?
The cancellation policy at XscapeTulum depends on your room type and booking terms.What’s the cancellation policy at XscapeTulum?
What are the check-in and check-out times at XscapeTulum?
Check-in at XscapeTulum starts from 15:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at XscapeTulum?
What amenities, facilities, and services are offered at XscapeTulum?
Popular amenities and services at XscapeTulum include Shuttle service.What amenities, facilities, and services are offered at XscapeTulum?
Are pets allowed at XscapeTulum?
No, pets are not allowed at XscapeTulum.Are pets allowed at XscapeTulum?
How do I get to XscapeTulum from the nearest airport?
The nearest airport is Tulum International Airport, located about about 36 mins from hotel by car (39.4 km) away.How do I get to XscapeTulum from the nearest airport?
About This Property
| Nearest Airport | Tulum International Airport |
|---|---|
| Distance to Airport | 39.42KM |
| Average Price From | TWD3614 |
| Hotel Star Rating | 3 |