Nestled in a secluded bay, our all-inclusive resort in Tulum overlooks white sands and blue waters. Spend the day at our luxury spa, nine pools, 13 restaurants and bars, private beach, or family zone. We’re less than 30 minutes from underwater caves, amusement parks, and Tulum city center, and we’re less than two hours from Sian Ka’an Biosphere Reserve.
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8.4/10
Very Good
A decent all inclusive hotel with very nice service.
All 110 Reviews
Surroundings
Airport: Tulum International Airport
(65.3 km)
Landmarks: Playa Chemuyil
(<100m)
View on Map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies
14
King Suite With Partial Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
8
Two Queen Room with Enclave Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
1
Room, 1 King Bed, Resort View
1 King bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
8
King Room With Partial Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
2
Family Room, 1 King Bed, Resort View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
13
Family Ocean View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
10
King Room with Enclave Nature View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
6
ENCLAVE OCEAN VIEW - 1 KING BED
1 King bed
Has window
Free Wi-Fi
Air conditioning
Coffee maker/teapot
Telephone
Wi-Fi in room
Room Details
Check Availability
8
Club Suite, 1 King Bed, Oceanfront
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
12
Family Room With 2 Queen Beds-Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
10
Nature View King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
7
2 Queen Room with Enclave Partial Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
3
Oceanfront Room With Two Double Beds
2 Double bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
12
King Room With Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
13
Ground Floor Family Room-2 Qn Bd
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
13
King Suite with Ocean View
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
8
Governor Suite King
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Braille signs
Coffee maker/teapot
Telephone
Room Details
Check Availability
8
King Room With Roll-in Shower-Mobility Accessible
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Shower with grab bars
Room Details
Check Availability
12
Ground Floor Family Room - King Bed
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
8
2 Queen Room with Ocean View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
12
GROUND FLOOR FAMILY SUITE - KING BED
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
9
Presidential King Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5
Club King Room With Ocean View
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
3
Oceanfront Beach Access 2 Queen Room
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
16
Nature View Two Queen Room
2 Queen bed
Free Wi-Fi
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
2
Family Suite, 1 King Bed, Oceanfront
1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
10
ENCLAVE PARTIAL OCEAN VIEW - 1 KING BED
1 King bed
Has window
Free Wi-Fi
Wi-Fi in room
Room Details
Check Availability
11
Two Queen Room with Enclave Nature View
2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Blackout curtains
Bedding: Blanket or quilt
Room Details
Check Availability
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Guest Reviews
8.4/10
Very Good
110 reviews
Verified Reviews
Cleanliness8.3
Amenities8.4
Location8.3
Service8.5
Average for similar properties in Tulum
Most Mentioned
AI Summary
The property boasts a private beach, multiple pools, and nearby activities like Tulum beach. Guests appreciate the exceptional, friendly staff who provide outstanding customer service.
Guest User
June 8, 2025
Great Hotel
EduJajas
May 10, 2025
A decent all inclusive hotel with very nice service.
Guest User
March 15, 2025
Very good and cost-effective place
Original TextTranslation provided by Google
AndyLambo
March 12, 2025
The price/performance ratio is very high, but the room is very average, and it is very far away, so you have to rely on a car to travel. It is an all-inclusive hotel, and the three meals are also quite satisfactory. The beach is relatively small, but the sea view is still very beautiful!
Original TextTranslation provided by Google
Guest User
February 26, 2025
Very good, but the service is a bit slow
Original TextTranslation provided by Google
zhangdao
February 22, 2025
There is a zoo on Cozumel Island across from the hotel, where several manatees are kept. The manatees are well taken care of. The keepers only feed them fresh lettuce leaves, and the unfresh leaves are peeled and sent to the hotel to make lettuce salad.
1. The food is terrible. Even the most difficult steakhouse to book is average. The waiter in the restaurant is impatient to ask you to order quickly.
2. You can only book dinner after checking in. If you go late, all restaurants are likely to be fully booked.
3. The room service is slow and unpalatable.
4. The distance from the room to the lobby is far and you have to take a battery car, but you have to wait a long time for a battery car to appear.
Original TextTranslation provided by Google
Guest User
February 7, 2025
Not bad, not bad, not bad, hahahaha! Not bad, not bad, not bad, hahahaha! Not bad, not bad, not bad, hahahaha! Not bad, not bad, not bad, hahahaha!
Original TextTranslation provided by Google
Caibianshijie
December 10, 2024
The room is a bit old, but the facilities are quite complete. The restaurant quality is also OK, and the services are also good! Overall, it is still recommended!
Original TextTranslation provided by Google
Services & Amenities
Most popular business facilities
Outdoor swimming pool
Private beach area
Spa
Additional charge
Massage room
Gym
Private parking
Free
Car rentals
Bar
Restaurant
Taxi booking service
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Playground
Water park
Water slide
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Luggage storage
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Conference room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Taxi booking service
Business Services
Multi-function room
Wedding service
Coworking spaces
Conference room
Additional charge
Business center
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Public Areas
No smoking in public areas
Garden
Water purifier
ATM
Elevator
Health & Wellness
Spa
Additional charge
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Body care
Yoga session
Activities
Water slide
Water park
Beach umbrellas
Private beach area
Gaming area
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Clothes steamer
Facilities for Children
Playground
Childcare service
Additional charge
Kids' board games/puzzles
Children's meals available
Kids' club
Children's pool
Accessibility
Handrails in hallways
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & Security
Smoke detector
CCTV in public areas
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Cash
Property Description
Opened: 2022
Number of Rooms: 735
Nestled in a secluded bay, our all-inclusive resort in Tulum overlooks white sands and blue waters. Spend the day at our luxury spa, nine pools, 13 restaurants and bars, private beach, or family zone. We’re less than 30 minutes from underwater caves, amusement parks, and Tulum city center, and we’re less than two hours from Sian Ka’an Biosphere Reserve.
Frequently Asked Questions
What is the cancellation policy for Hilton Tulum Riviera Maya All-Inclusive Resort?
The cancellation policy for Hilton Tulum Riviera Maya All-Inclusive Resort varies depending on the type of room and booking conditions.
What are the check-in and check-out times at Hilton Tulum Riviera Maya All-Inclusive Resort?
Standard check-in time at Hilton Tulum Riviera Maya All-Inclusive Resort is 15:00 and check-out time is 12:00.
Does Hilton Tulum Riviera Maya All-Inclusive Resort provide breakfast?
No, Hilton Tulum Riviera Maya All-Inclusive Resort doesn't provide breakfast.
Can I bring my pet inside the Hilton Tulum Riviera Maya All-Inclusive Resort?
As much as we love pets, unfortunately, we are unable to accommodate them in Hilton Tulum Riviera Maya All-Inclusive Resort.
How far is the Hilton Tulum Riviera Maya All-Inclusive Resort from the closest airport?
The closest airport is Tulum International Airport, and it is about 1 hour 4 mins from hotel by car (65.3 km).