Guest User
October 15, 2024
Long overdue review from an incredible stay at Conrad Tulum, and I can’t recommend this place enough! From the moment my partner and I arrived, the hospitality blew us away. The property is stunningly beautiful and the rooms are fantastic, with most of the 2nd and 3rd story rooms providing a view of the ocean. The food was fantastic across the board, with Kengai being our favorite. The highlight of our stay was the outstanding hospitality. Huge thanks to Vera, the guest experience manager, who added so many thoughtful touches to make our stay extra special. The pool crew—especially Ivan, Jessica, and Jose—were always on point, making sure we had everything we needed while lounging by the lobby pool. During our stay, Hurricane Beryl came through, but the staff handled it so well. They kept us comfortable, made us feel safe, and went out of their way to keep everyone fed and entertained, turning a potentially stressful situation into an enjoyable experience. The concierge team was also amazing and provided several thoughtful touches with their warm hospitality. We’ll definitely be back :)