Naala Tulum
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1 night
1 room, 2 adults, 0 children
All properties in Tulum
Naala Tulum
Av. Coba S/N, Tulum, Quintana Roo, 77760, Mexico
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We Price Match
Last booked 19 hrs ago
Highlights
Great views
Delicious breakfastAirport drop-off available
Ideal location
Lots to doAmenities
Sunbathing area
Outdoor swimming pool
Parking
Priority airport pick-up
24-hour front desk
Luggage storage
Bar
Restaurant
All amenities
Property Description
With a stay at Naala Tulum in Tulum (Zama), you'll be a 2-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. This hotel is 2.5 mi (4.1 km) from Tulum Beach and 11 mi (17.8 km) from Xel-Há Park.
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8.2/10
Cleanliness8.2
Amenities8.2
Location8.2
Service8.2
All 102 reviews
Surroundings
Airport: Tulum International Airport
(42.1 km)
Landmarks: La Morgana Adventures
(<100m)
Landmarks: Equinoccio Art Gallery TULUM
(250m)
Landmarks: Big Charro
(270m)
Landmarks: Bufo Alvarius Sanctuary
(310m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
9
Deluxe King Room
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
City view
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8
Deluxe Quadruple Room
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
City view
Check Availability
2
Two-Bedroom Apartment
2 Double bed and 1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
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1
Standard King Room
2 Double bed
Non-smoking
Check Availability
1
Deluxe Twin Room
2 Double bed
Has window
Air conditioning
Minibar
Wi-Fi in room
Safe in room
Check Availability
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Guest Reviews
8.2/10
Very Good
102 reviews
- Cleanliness8.2
- Amenities8.2
- Location8.2
- Service8.2
Average for similar properties in Tulum
Review summary
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Service Quality: Staff are consistently described as friendly and welcoming, especially during breakfast service. While some note minor delays in service speed, the overall hospitality and attentiveness contribute positively to the guest experience.(based on 1 review)
Juande 2025
October 23, 2025
Hotel con encanto, situado un poco lejos de todo.
Buen precio, y buena atención
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Zhendiaowa
April 8, 2025
環境不錯，但是就是酒店和出租車司機合夥坑外地人。從酒店到汽車站正常衹要 100 比索，收了我 250。
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Guest User
September 5, 2025
Na’ala Tulum was everything we hoped for and more. The property is stunning, modern, and peaceful — with every detail designed for comfort. The staff was welcoming, attentive, and always ready to help with recommendations or arrangements, which made our stay stress-free. The location was convenient yet felt private, and the atmosphere was the perfect balance of relaxation and style. I would absolutely stay here again and highly recommend it to anyone visiting Tulum!
Guest User
August 27, 2025
Lovely, quirky hotel. Very friendly staff and there's a lovely restaurant just in front of the hotel. The water in the shower could have been warmer but apart from that, we had a lovely time.
MA
August 23, 2025
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay.
However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum.
Overall, the hotel feels overrated and pricey given the competition in the area.
Myesha
August 22, 2025
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us.
Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option.
Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal.
Very close to everything and accessible. Would highly recommend to anyone.
Isaac
August 19, 2025
10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating.
Jerry
August 8, 2025
Didnt not eat at the hotel but it is a great stay and an awesome place. Great location easy to get where ever you want
Services & Amenities
Most popular business facilities
Sunbathing area
Outdoor swimming pool
Parking
Additional charge
Priority airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Priority airport drop-off
Additional charge
Car rentals
Conference room
Additional charge
Multi-function room
Wi-Fi in public areas
Free
Outdoor swimming pool
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Rooftop pool
Infinity pool
Pool with view
Parking
Parking
Additional charge
Transportation
Car rentals
Shuttle service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business services
Conference room
Additional charge
Fax/copying service
Additional charge
Multi-function room
Front desk services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Tour and ticket booking service
Languages spoken
English
Spanish
Food & drink
Snack bar
Bar
Room service
Public areas
Elevator
Garden
Smoking area
Health & wellness
Sunbathing area
Public baths
Facilities for children
Children's meals available
Safety & security
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineContinental
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Number of Rooms: 117
Phone:+52-9841576054
With a stay at Naala Tulum in Tulum (Zama), you'll be a 2-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. This hotel is 2.5 mi (4.1 km) from Tulum Beach and 11 mi (17.8 km) from Xel-Há Park.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Naala Tulum, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 95 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Naala Tulum, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 95 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What’s the cancellation policy at Naala Tulum?
The cancellation policy at Naala Tulum depends on your room type and booking terms.What’s the cancellation policy at Naala Tulum?
What are the check-in and check-out times at Naala Tulum?
Check-in at Naala Tulum starts from 15:00-24:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Naala Tulum?
What amenities, facilities, and services are offered at Naala Tulum?
Popular amenities and services at Naala Tulum include Shuttle service.What amenities, facilities, and services are offered at Naala Tulum?
Is breakfast available at Naala Tulum?
Yes, Naala Tulum provides breakfast. Options include Continental. Is breakfast available at Naala Tulum?
Are pets allowed at Naala Tulum?
No, pets are not allowed at Naala Tulum.Are pets allowed at Naala Tulum?
How do I get to Naala Tulum from the nearest airport?
The nearest airport is Tulum International Airport, located about about 45 mins from hotel by car (42.1 km) away.How do I get to Naala Tulum from the nearest airport?
Does Naala Tulum offer airport transfer services?
Yes, Naala Tulum offers airport transfer services. Contact the hotel in advance to confirm availability and fees.Does Naala Tulum offer airport transfer services?
About This Property
| Nearest Airport | Tulum International Airport |
|---|---|
| Distance to Airport | 42.12KM |
| Average Price From | KRW214241 |
| Hotel Star Rating | 3 |