Bahia Principe Luxury Akumal - All Inclusive

A magical vacation, this comment is dedicated to the Bahia Principe team in Akumal, we chose your hotel for our vacation and today after 9 days, we say goodbye, professional service, convenience for advance reservations at the restaurants, quality and service in all areas, the spectacular work of the kids club, memorable for the whole family, the animation group from morning to midnight, Miguel's work in customer service, I could not rate it 5 * because that would be taking away points, it is a 10/10, I celebrated my birthday in an excellent place. Believe me, I am demanding and I have traveled around the world and I guarantee you if you want to plan your next vacation, adults and children, memories and experiences for everyone, this is the place. Once again, thank you Miguel, we will see you again very soon, for such beautiful work, I would take you to work in Miami for sure. Thank you Bahia Principe Akumal. Unas vacaciones magicas, este comentario va dedicado al equipo Bahia Principe en Akumal , escogimos su hotel para nuestras vacaciones y hoy despues de 9 dias , nos despedimos , un servicio profesional , comodida para las reservas por adelantado de los restaurantes , calidad y servicio en todas las areas, el trabajo espectacular del club de ninos , memorable para toda la familia , el grupo de animacion desde la manana a la media noche , el trabajo del Miguel en atencion al cliente , no lo podria calificar de 5* por que seria quitarle puntos es un 10/10 , celebre mi cumpleanos en un lugar excelente . Creanme soy exigente y e viajado alrededor de todo el mundo y les garatizo si desean planificar sus proximas vacaciones , adultos y ninos , memorias y vivencias para todos , este es el lugar . Una ves mas Gracias Miguel , nos volveremos a ver muy pronto , por tan bello trabajo , te llevaria a trabajar a Miami de seguro . Gracias Bahia Principe Akumal.

I stayed in room 7324 and there were bed bugs. When I called to tell the front desk, there was clearly no protocol. They sent a young Spanish-only speaking worker with cockroach RAID spray to spray random corners of the room. When I told him there were bedbugs (or “chinches” in Spanish), he said he was just doing what his manager sent him to do (in Spanish). I showed him my bug bites, which are clearly consistent with bedbugs, and he had no reaction. It was 4am, at this point, I was too afraid to walk across the property to the front desk so I waited for the sun to peak at 5am. I walked over, and when I arrived,I showed my bug bites to the person at the front desk, and he had no reaction either. He said they were looking for a new room to put me. Finallly, they found a room for me, but it was a downgrade to room 8606. The room was outdated, and frankly I was very uncomfortable, unsure whether there were bed bugs there, too. I’m pretty sure they assigned another family to my old room right after. I spoke to a hotel manager two days later, they denied any monetary compensation because (1) they couldn’t identify bed bugs and said my bites could’ve been another bug, (2) they said they needed their funds to hire an external contractor to exterminate the bugs if there were in fact bed bugs. It all seemed like a load of BS to me,just a reason to keep my money and not claim any accountability. Just do yourself and your family a favor, don’t stay at this resort. There are plenty others to choose from. Conveniently, they inspected my room after I left and said they did not indentify bed bugs. I don’t want to argue with them, I’ve cut my losses and never staying there again. I just want to warn others so you’re not disappointed like I was.

Grounds are well kept even during construction. Staff is very pleasant and eager to help. I've had better buffets at other resorts in the area, but the food was ok. Booked a swim up suite that has recently been renovated. It was well designed and could have been great, but the overwhelming smell of mold was too much. We requested the linens be switch out shortly after arrival, which they did promptly, but it did not improve the smell. Maintenance came and said it is due to humidity, but the air conditioner had an obvious leak and the smell only got worse over the 3 nights we stayed. For the price, I likely would not stay again.

While the facilities and amenities at the hotel are impressive, the service, particularly at the front desk was disappointing. Some staff members came across as arrogant and unhelpful. There was no effort to explain the layout of the property or how to navigate it, and we were left to figure things out on our own, including the use of their app. Despite specifically requesting a ground floor room due to a recent injury, we were placed on the third floor with no elevator access. There was also no wheelchair assistance offered. It wasn’t until my condition worsened that we were finally moved to a lower floor. This lack of consideration significantly impacted our stay and reflects poorly on their commitment to guest care. We will never come back at this resort.