Bahia Principe Luxury Akumal - All Inclusive

Guests appreciate the consistently clean rooms and overall property. They also praise the friendly and excellent staff for their exceptional service.

A huge thank you to Jose who checked us in on day one. He is an absolute star and went above and beyond to make sure that we were ok. My two children loved him! He is a credit to this hotel! He also made sure that we could upgrade to a swim up room, which we were so glad that we did. Overall, we felt that the staff work extremely hard and always with a smile on their faces. The hotel was clearly working at 50% reduction and on our first week was nice and quiet but our second week we could see it was much busier. This resulted in long queue times especially at breakfast. This did impact tables being cleared, lack of food for guests just not what you expect of a ‘luxury’ hotel. We also felt that the entertainment was average and more geared towards adult only. We’ve travelled to 5* resorts with our children before who have gone above and beyond for children’s entertainment, and not just simply putting your kids in ‘kids club’. It was repetitive and mediocre. Really disappointing that you need to pay extra to access other shows. It would also be good if the sports bar opened earlier than 4pm as there is nowhere to go if you want a drink or to watch sports. We also found that the sports being shown was a repeat. In terms of cleanliness, there was dust mounting up in our room and despite changing our bed, there’s not much cleaning being done, including shower areas. We witnessed another guest leaving a plate full of food with a smashed wine glass outside of our room near the cleaning cupboard to which the cotis were having a ball! This was there for two full days before it got moved. I agree on previous comments on the buffet and snack bar. It was very repetitive, bland food with mislabelled information. Second week I dreaded going! Overall, we wouldn’t return as we have experienced better in the area. Do your research well as it’s too much money to spend to be disappointed (we came from the UK). I would hate to see this hotel at full capacity as I don’t think it could cope. In terms of renovations, we often heard drilling at breakfast and evening meal times which was appalling and many operations vehicles driving through guest areas.