Bahia Principe Grand Coba - All Inclusive

Entertainment: The entertainment team receives high marks for organizing engaging activities and performances that enhance guests' holiday experiences. Notable mentions include Spanish lessons and dance activities led by enthusiastic staff members.

Check-in: The two women we interacted with during our stay seemed unhappy, cold, and had a “don’t bother me” attitude. They should not have to work with guests. Buffet: Large and with potential, but it was reduced to about ¾ of its usual size by management. • Breakfast: Two omelette stations with cooks, but staples like bacon and potatoes were hard to keep stocked. The food was emptied faster than it could be refilled. • Lunch/Dinner: Plenty of variety, but only one live cooking station—the Mexican corner. No pasta, fish, chicken, or grill made to order by a chef, which was disappointing. Snack Bar (Piscis): Serves lunch until 6 pm and reopens at 10 pm. Limited selection, no made-to-order options. Everything is pre-cooked and lukewarm. Offers burgers, hot dogs, fries, and salads. Nice outdoor setting for a change from the buffet. A-la-carte restaurants : you need to book 10 days before your check-in on the app. Coba gets 3 dinners per week. We had the Mikado Teppanyaky (8/10), the Gourmet Coba ( 9/10) and the Brazilian Gran Tortuga (Tulum) was our favorite (10/10). Trolleys: Available at the lobby and a couple of stops at Coba. They pass every 10–15 minutes and go to La Hacienda, other resorts, and the beach (5 minutes away). Pleasant ride. Beach : very small , crowded. Unless you go ‘’up’’ on the second level of beach, like a terrace, but there are renovations there and you will hear saws and jackhammer. There were always empty loungers though. Renovations (Half of Coba is getting renovated to be the ‘new’ Bahia Tequila). The renovations are noisy at times, but it depends on your building location. It was not a problem for us overall. Rooms: Very clean and spacious but outdated and poorly soundproofed. Entertainment: The best I’ve seen in years. Eder and his team kept the pool area lively with challenges, classes, and music. I was especially impressed by the number of choices at night.—Terraza, sports bar, theatre shows, and the lobby bar. Impossible to get bored before 11pm! Staff: Aside from the check-in desk, everyone was friendly, polite, helpful, and always smiling—from trolley drivers to housekeepers, maintenance, and servers. Management: I did not see any onsite, but I can clearly say they overwork their staff. Only one bartender at the pool bar and one at swim-up bar, serving long lines non-stop for the whole Coba... The waiting lines were long and they should have always been 2 or 3 bartenders. We felt like management was cutting costs by reducing bar staff, buffet variety & cooks. Again, staff worked VERY HARD and were efficient, but couldn’t keep up with the demand. THE STARS OF THE RESORT : two employees that go above and beyond to make our stay an incredible experience: *** Eder (entertainment) & Miguel (Buffet) *** In conclusion, we had a great time at Coba, thanks to incredible staff and entertainers. We would like to come back, but after the full renovations.

Awful experience! Arrived to a less than helpful receptionist told to check map when asked where things are! Room was disgusting dirty sheets broken furniture ants crawling on cabinet. Rest of hotel not much better sunbeds filthy fans above guest services absolutely caked in dust. Complained to guest services told would need to pay 300 dollars to upgrade refused but offered to pay difference it would have been for tullum next door was told they would speak with manager and to return in 1/2 hour. As walked away spotted a sanitary towel stuck to the floor in reception and noted several staff just walked past therefore reported to guest services. Returned in 1/2 hour as requested to be met by the rudest most unhelpful woman called chrystina who point blankly said they would be doing nothing. Had to request several times to speak to the manager who when we advised of the full story agreed to move us next door to the tullum free of charge.