Nhoa Tulum Aparthotel by Maya PM

We spent 4 days at this hotel and not once our room was cleaned, I even sent them a message requesting that the room be cleaned a, new sheet and towels, surprisingly they stopped communicating until we checked out of the room on day 4.

We had a lovely stay at NHOA aparthotel in February. If you book through *******, please note you’ll need to reach out directly to NHOA as ******* does not share guest contacts and the check in process is remote. Once you are in touch directly, Karla was very responsive and it’s very easy to get in and out. The area and the building are both gated with a security guard so it feels very safe. You’re also close to the main road with various resto and café options. Keep an eye out for the entrance as the sign outside is for the larger collection of buildings. The room itself is beautifully appointed and very new and clean, with a small patio (or balcony). The beds were comfy and extra beach towels were provided. My 8 year old enjoyed the pool a lot and the gym looked nice though we didn’t use it. It was generally very quiet but the jack and jill door between the units is not well sound proofed so we did hear some rather private noises from our neighbours! The other thing is that ******* advertises this as including breakfast which is not even an option! My advice is to book directly with the accommodations as this happened with numerous ******* bookings on our Mexico trip. I recommend a stay at NHOA!

this place was great. easy access, lot of pre arrival communication. they also have bicycles for guests to use at no charge. would stay again. price per night was excellent. no pressure, nobody in your face but always someone around to help or answer question. although it is a condominium they have a restaurant that servers breakfast / brunch. 0800 tp 1400