Casa Gitano

Our stay at Casa Gitano was only one night and it was far down the single road going into Tulum (about 30 mins). We enjoyed the beautiful beach view from our room. The room was smaller than we imagined at 500 sq ft but we had just enough space for two. The major issue was the water. We had no hot water the entire time. It got lukewarm at best. But overall we still enjoyed our stay.

Be aware of sargasso... When in season, they should avise the upcoming clients about the sargasso invasions, because it makes impossible the use of the seashore. Also, pay attention to your bills, there's the tendency in the area to overcharge the visitors.

The place was nice but the people there take advantage with the exorbitant prices of food. Since there is not many places to eat they make sure to charge higher prices than California restaurants. They are nice and friendly but it doesn’t make up for the bad feeling of being taken advantage of. The taxis dominate the region no Uber is allowed so they also take advantage and since no other restaurants are near by it comes out to be a rip off. We should have just stayed at an all inclusive resort. Plus they don’t even try to clean up the seaweed like other places. They have a pool they share with another hotel that is 10 minutes away by taxi. The little personal pool we had was a nice idea but the water wasn’t clean. I liked the hammock on our property and the glass sliding door that I could see the ocean from our room. The roof was nicely designed so we could hear the waves all night that was fantastic. And there was air conditioning in the room which made our relaxation time comfortable. There was no phone in room to call front desk but they used WhatsApp to communicate which was convenient. We would return if it was all inclusive and if the taxis didn’t monopolize the transportation system. The housekeeping lady was nice.

Casa gitano is beautiful! It feels very secluded, cosy, jungle vibe and the staff are all lovely. We had a slight problem with our room on check in, but Era was so helpful in sorting us a new, better room and made it special for me with a birthday chocolate treat. It felt super personal and we loved the space. We would return. Only points of improvement are WiFi / general connection across the hotel and maybe some mosquito spray or net in the rooms may be helpful, and ideally some free bottled water or coffee as per standard in other hotels Thank you again

Everything was great except the food and drinks were not up to par for the prices.