The Sens Tulum Riviera by Oasis

I recently stayed at The Sens Tulum Riviera Maya Resort and unfortunately, my experience fell far short of what was advertised. While there were some highlights, the overall stay was disappointing, and I wouldn’t recommend this resort in its current state. Room and View:We paid extra for an oceanfront view room, and the view was stunning. However, the air conditioning was inadequate, leaving the room uncomfortably warm (over 30°C at times) unless we kept the blackout curtains closed—defeating the purpose of having a premium view. To make matters worse, there was constant construction and painting directly outside our room, which detracted from the overall experience. Dining Experience:The food was awful, with the à la carte restaurants being particularly disappointing. We even ended up seeking meals off the property for something more appetizing (we recommend The Beached Bikini Bar). The buffet food was often left out for hours or not restocked. To add to the frustration, not all restaurants were open as advertised on the Oasis app or at the venues themselves. Resort Condition:The property is in serious disrepair. Workers were patching and painting throughout the resort during our stay. The swimming pools were dirty, with patchy, worn bottoms. The fitness center had broken and rusting equipment, flickering lights, and felt neglected overall. Glass windows throughout the resort were dirty, marring what should have been beautiful views. The elevator was also out of service for a portion of our stay, adding to the list of inconveniences. Beach Amenities:Resort photos of the beach shown much more actual beach than there is. They also show plenty of chairs to enjoy. There were far fewer beach chairs than advertised in photos—only about 20% of what is shown—making it almost impossible to secure one. The limited space on the beach made it hard to lay out towels as an alternative.  Staff and Service:Some staff were friendly and helpful, but many appeared disengaged, creating an overall sense that the resort was understaffed. Interactions at the front reception desk, such as attempting to purchase currency, were often met with apathy or what felt like intentional disregard. It’s worth noting that these interactions were unrelated to any complaints or displeasure, as we did not express concerns to staff during our stay. We also provided gratuities throughout our visit, but this didn’t seem to improve the level of service. Positives:The resort is small and easy to navigate, and the proximity to the ocean is unbeatable. The snorkeling opportunities right off the beach were excellent, with an abundance of fish and rays to see around the reef. The natural reef break also kept the water calm, making it a great spot for snorkeling without needing to book a tour. Overall Impression:The Sens Tulum has potential, but the lack of maintenance, poor dining experience, and disengaged service make it impossible to recommend in its current state. Many of the issu

The hotel was ok but definitely parts could use renovation & updating... We had power problems in our room 4 times and 3 of 4 were addressed quickly although I needed to go to the desk as they dont always answer the phone . The restaurants were all good with the exception of the Pool snack bar...

Pretty nice, definitely not a 5 star but a good choice for a family. If you like a night life skip it. If you want a quite hotel take it.

Goid hotels..nice people wirking there..NO ELEVATORS ..and walking a lit to go.outside the room ..same to.pick up towels for used on the beach or swi.mi g pool is only 1 pkace to far

Def not worth the price. People read this and take my positive word. Number 1. Not got what we were promised an ocean view . Number 2 . Served sea bass and many other items on the menu burnt . Number 3 . Our hotel room was out dated , needed a paint job .Number 4 . Food and the buffet was never fresh . Number 5 the room was infested with bed bugs . Number 6 . They never changed our sheets for 10 days . Number 7 . All drinks were always watered down . Number 8 . They would never pic up at the lobby bar when calling from your room. Number 9 . Always serving cold food even in the restaurants. Number 10 . Staff very unprofessional.

The room was far away from entrance. It was a challenge and time consuming to reach it during a day