Home2 Suites by Hilton Seattle Airport

Everything was good and the service is superb! My only concern is the swimming pool, it’s not toddler friendly and doesn’t look clean

The original room given to us was 1st floor next to gym n pool, hence we requested a change. The counter staff Bryan was neither helpful nor polite, fortunately the manager Nicole help us to get a higher floor though it’s smaller in size. However, the room had things left over from the previous guest. We reported a few times, only the next day evening time then the things were cleared. The shuttle service guy was very polite n helpful.

We are happy with the hotel. The only small issue was that when we checked in , the shower gel was low, and when we called and asked to refill, they said they couldn’t do it, probably because it’s Xmas day, that’s understandable. But they did give us more hand soup. The shuttle service guy was very friendly

I spent a lot of time comparing Seattle hotels especially for location and the ease of getting around due to this being my first time in Seattle and traveling solo. Price mattered but this hotel was actually on the more expensive of many hotels. The reason I stayed here was because my husband stays at them often for work and really likes them for safety and cleanliness and the 24 hour shuttle. We even confirmed that the shuttle would pick me up when I arrived at 5 am and my bags would just be stored. I called when I got my bags and they told me to call back when I got to the pick up area. I did. It was 5:36 am. I was told that the driver would be leaving at 6. I called back around 6:30 and was told something else. I finally got picked up between 7 and 7:30. The shuttle driver, Yolanda, was absolutely darling! She’s amazing! I went to drop off my bags and was told it was $25 to check in early. I didn’t need my room that early and told them but they said they would waive the fee. I paid but didn’t get a receipt and fairly certain I paid that fee though I dropped my bags and didn’t return to the hotel until dinner time. I was told that shuttles leaving the hotel need to be reserved the day before and only are done on the 1/2 hour. Yolanda was extremely precise with her timing and does an absolutely fantastic job. The 2nd day when I called to be picked up at the airport I was told that they’d send the driver. The driver passed me 20 minutes later and I chased after him. He didn’t even know he was to pick me up and got the call to pick me up about 45 minutes after I called. Jared was the driver and was very kind. The third day another driver picked me up. He did not talk but that was fine. However he picked up an older lady who was having a difficult time getting into the van and offered no support. I couldn’t help due to my location in the van. When we got to the hotel he didn’t help her out and just stood aside the van. If the drivers can’t help then a little step stool is needed because the steps are steep. That night I reserved my airport drop off for the next day. He was the driver and did not look in the book to see that I was going at 5:30. He left between 5 and 5:30 and therefore wasn’t there until 5:45 pm and was shocked I was going to the airport! It was in the reservation book! When we got to the airport he dropped me off at arrivals and didn’t even tell me how to get to my airline. Having rode the shuttle a few times, I saw other guests dropped off with their airlines! I was nice to each driver and showed appreciation (and tips). But as a solo guest new to Seattle the hotel shuttle situation was not what was expected. The hotel is clean. My room was very cozy and clean. I slept well. The breakfast was definitely not as high quality as other Home2 hotels. For instance, the water was broken, there were no disposal coffee cups until the afternoon I was leaving (day 4), sometimes there were no forks, napkins or regular syrup and the counters w