Ramada by Wyndham Viscount Suites Tucson East

I enjoyed my anniversary with my wife.

The staff are all amazing. Love being able to have a weekend getaway here. Pool and spa are great. Breakfast is well served. Tried dinner menu had BLT wrap yummy.

The toilet was corroded, air not cool enough, stains everywhere, mediocre fitness center but okay enough for the cheap price

When I arrived the staff on duty didn't check me in properly. I then had late charges on my card. I questioned it with the staff and I was issued a refund and I was told that there would be no more charges to my card. A few days later on my banking app a transaction came up for the hotel saying 'in progress'. I questioned it with the staff at the reception and I was told there was nothing on their side but if the transaction completed they would refund me. They also told me that my bank details were removed from the hotel system. After I checked out and sitting in Dallas airport a transaction for $649.18 was taken from my account. I rang the hotel twice and then I received an email saying the wanted a full bank statement from me. I said no to sending them my bank statement as it contained personal information and I thought that it was inappropriate. I gave the them the authorisation code the date of the transaction and the last 4 digits of the card which should be enough to trace the payment. Since then they have not responded to my emails looking for an update. I have no response from a person I emailed through the hotel website. My bank have said that they have never heard of a hotel request a bank statement and I was right not to send it and I've had to file a transaction dispute with my bank. The hotel itself is very outdated and run down. The breakfast was poor quality and we ended up eating out most mornings. The room was dull and lighting not great. I had to ask for the room to be cleaned and bed sheets weren't changed in the 10 days we stayed there. I would not recommend staying there. Especially when they won't respond to emails to sort out a dispute. Very unprofessional.

Very helpful staff. I was especially impressed with Denise at Wilbur's Grill. I wanted a light snack in the evening. She served me a cup of chicken rice soup and saltines with butter! It felt so homey! The hotel has been around awhile and could use some updates, but I was comfortable and.enjoyed my stay.