Hampton Inn & Suites Tahoe-Truckee

Centrally located with stunning surroundings, the accommodation provides excellent service, clean and spacious rooms, and a delightful breakfast. However, the review does not mention any disadvantages.

The customer service from upper management is subpar. The resolution given by the GM to an unacceptable experience was absolutely laughable. Pretty bad management for a Hilton

This is a renovated Hampton Hotel. It overlooks on one side a huge lumber yard and the pool is very small. All rooms have comfortable beds and showers. Unfortunately the bathroom lights have motion detectors that function at night when one uses the bathroom. We asked the front office to have maintenance shut off the motion detector but the desk person said it could be reprogrammed. Well, the workman did not shut off the motion detector: he only made the light go off after a few minutes. We asked 2 more times to have the motion detector shut off entirely and it was never done in 2 more days. We taped a piece of paper over the motion detector but because the workman had "reprogrammed" the switch, we took showers in the dark for the next 2 days as the light kept switching off after a few minutes. Also I was pleased to see a lighted makeup mirror in the bathroom but it did not work. I opened the battery case and discovered the batteries had been installed improperly. Repairman: check your work before leaving the job and front office: make sure the work is done! $350/night is too much for this hotel.