Sheraton Baltimore North Hotel

Terrible experience. Food options are limited, staff is not very polite.

Clean room, great staff, good location, walking distance to good food places

My friend and I arrived around 10:45 AM and the double queen room we requested was not available at 3:00 PM, so we accepted a king room, as we were meeting friends for dinner at 5:00, and needed to freshen up a bit. The room on the 10th floor was nice enough, but there was a loud group of middle school boys running up and down the hallway and slamming doors at 11:00 PM. I did not see any parents or adult chaperones. We weren’t permitted to use the gym or indoor pool facilities while waiting for a room to become available, which was very upsetting. Do you know how boring it is hanging out in a hotel lobby for four hours?!? When we finally did visit the pool area later in the evening, we couldn’t find any towels. It didn’t much matter because the pool was filthy on the bottom. No way was I getting in! The hotel restaurant Rain is a complete joke. The website states they open at 5:00 PM for dinner; we were not seated until 5:15. The menu is extremely limited and the food is not good. My soup was cold when it arrived. I tried to call for room service because I was hungry since I had not eaten much for dinner, and no one ever answered the phone. The signage in the parking garage is very confusing. When we went to leave the next morning, I was unable to find my car. I sent my friend in to look for it. She found it, but she texted me that she could not find her way out of the garage! Thanks to Gary the doorman; he was very nice and walked me to my car while my friend waited with our luggage outside the lobby. Also, there is no walkway that connects the hotel to Towson Town Center as stated and pictured in the photos. Very disappointing.

The hotel itself was fine. Recently renovated rooms were clean and it was pretty quiet. The hotel staff was very accommodating and the location is perfect. However, the restaurant was terrible. It has only one restaurant "Rain," and was open for a limited period of time, as was Starbucks. We arrived for a convention so they had to have known how many guests would be arriving based on how many rooms were booked for that period of time. There were numerous complaints. No matter what time you went, you were told there was a 20 minutes wait. Meanwhile the restaurant had a lot of vacant tables. At one point for at least 15 minutes there was no one at the hostess desk, or any servers in the restaurant. I ordered take out, thinking it would be quicker. It took 35 minutes and it was cold when I finally got it. It was the worst $25 crab cake sandwich I ever ate and I was in Maryland!! Another person ordered a simple hamburger and said it was vile. Another said he waited an hour while other people were served ahead of him. When I was up at the front desk asking a question, there was a woman complaining about her meal and the long wait time. At this convention there were a number of celebrities. One of them came over to me while I waiting for my take out to ask directions because he could not find one person, not a server or hostess in the restaurant to ask. Really unforgivable. I would not stay here again if I had another choice. Find a place that has nice accommodations with decent food choices.

Clean w great staff, misses the mark on comfort The hotel was clean and the staff was great - friendly and accommodating. However, they miss the mark on a few key details that make a big difference! The lighting in the rooms is terrible - cold white light when what you want is a cozy bedside lamp. Pillows that collapse completely when you put your head on them, you might as well not have a pillow. Such limited outlets that you have to pull the furniture away from the walls and unplug other things, and a TV that you have to move yourself in order for it to face the bed!