Hotel Ours Blanc - Victor Hugo

Very central, and very friendly staff. Unfortunately the carpet throughout the building was filthy. The building is neglected but for a short visit it is perfect of you're not picky. I arrived to my room and the toilet was not functioning properly. Staff were on it within 40 minutes and had fixed it themselves asap. Very accommodating and helpful with anything I was unsure with. Minimal amenities in the room, but was lucky enough to have a balcony nonetheless. Functioning AC too. You pay for what you get.

The front desk person Ilthat was there when U arrived did not gave me all the information I needed for my stay. I got a room close to the cafeteria so it was noisy in the morning, the walls are not sound proof. I had no hot water in my room. I did not mind because it was super hot outside and I was only stayin for a night. The front desk did not told me that they are at the desk 24h. So when I came back from my walk around midnight, the door was close. I see that we have to ring, I rang but no one answer. Since im not from here I thought that I had a time limit to be out. There was a phone number indicated and i tried to call but it did not work. Then 15 min later the front desk guy arrive because i kept ringing in panic thinking i will spend the night outside. I told him that it is a basic information to give to the customer so they wont worried. Also, we have to pay a 100 euro deposit that will be giving back when we check out. he also did not mentioned that i had to keep the receipt to get my refund when i check out... Its cheap for a night, and around every attraction in toulouse but i would not stay there for more than 2 days.