Appart Hôtel Clément Ader

Excellent hotel and location. Would highly recommend. Good facilities and friendly staff. Good sized room and very clean.

Do not stay here!!! We were a group of families, approximately 23 guests in total, and were very much looking forward to our trip, especially as the hotel appeared lovely on arrival and we were excited to enjoy the facilities. Unfortunately, our experience was deeply disappointing. The main issue concerned the treatment of our children when using the swimming pool. On the first day, a female staff member approached them and said, quite unbelievably, “please stop having fun.” While this was unusual, she was not overly rude. However, on the second day, a male member of staff came out and very abruptly told the children “no playing, no fun,” while shouting at us to “read the rules.” He then turned his back when we attempted to speak with him, and when we requested to speak with a manager, he simply replied “no.” This behaviour was extremely unprofessional and disrespectful. I must stress that our children were not misbehaving — they were simply swimming and enjoying themselves. They were neither rude nor excessively loud. Nothing in the rules displayed prohibited their behaviour, and given that the hotel appeared almost empty during our stay, their presence was hardly disruptive. In addition to this unacceptable treatment, we were also very dissatisfied with the standard of housekeeping and cleanliness: • Our rooms were not cleaned during the entire four-day stay, and bins were left unemptied. • The breakfast service was unsatisfactory, with ants present on the buffet area where food was being served. As paying guests who spent a considerable amount of money with your hotel, we feel extremely let down. The lack of basic hospitality, cleanliness, and professional conduct from staff fell far below the standards we expected. I would like a formal response to this complaint, along with an explanation of how such issues will be addressed. Given the scale of the problems, I believe a gesture of compensation would also be appropriate.