La Cour des Consuls Hôtel & Spa Toulouse - MGallery

A very bad - and expensive booking experience and a disappointing room: We booked a hotelroom from the hotels webpage and when we received the booking confirmation, the price was suddenly raised 50% - a lot more, than we had agreed to pay, and a lot more than the prices announced on the homepage. When we asked at the reception, the explanation was: “you have booked the room from our old webpage - and there is nothing we can do about that”. The “double priced room” was an attic room with a double bed, a bathtub and a zink in the same room and a toilet in a closet. If you wanted to “enjoy the beautiful view of the city from the luxury room”, you would need to stand on a chair. The only positive thing I can say about this hotel is, that the food in the Brasserie was fine - apart from this, I can absolutely not recommend this hotel.

I really feel that calling this a 5 star hotel is misleading. We stayed in a junior suite and the carpets in the room smelt and looked quite dirty. It was the same issue in the stairs going up to the room in the annex, the walls had scuffs and signs of damage. The bathroom was fine (I didn’t look too closely at the black marks in the corner) but the bed was quite uncomfortable. Overall this was not a pleasant experience. The staff is nice and that is the only reason why I am giving it 3 stars.

Awful experience! We got a room in the annex and not in the main building. Room was more then dated and in needs of a total renovation. Dark brown carpet floor with a lot of stains, the room was smelling from mould, the shower was just disgusting with the drain blocked with hair and dirt, this was causing a flood on the floor. The room was ice cold, we claim this to the reception, but it did not improve. Sorry, but this must be a joke calling this hotel a 5 star hotel?? Breakfast was very poor, not even fresh fruits were on the buffet. The breakfast room installed with very low sofas so you don’t sit comfortable, even here it is ice cold, other guests were having breakfast in their winter coats… Upon checking out and later communicating our claims to the hotel, we got a perposal to receive 10% back of 1 night stay, we accepted, but it is really not enough! Stay a way from this hotel! Now the hotel manager got back to me regarding my Google review… Did not even mentioned the terrible cold temperature we had in our room for our entired stay, nor did he mention my claims regarding the dirty carpet floor or the disgusting drainage in the shower that was blocked caused of hair and dirt… Also the strange smell of mould was not mentioned.. That hotel is just very odd! Stay away!

We stayed at the hotel for 3 nights for the end of December and New Year. There were four of us - two couples and we booked deluxe rooms which I would highly recommend My husband and I were in room 126 - it was a very spacious room with a fantastic bathroom and the bed was very large and very comfortable. The hotel is really luxurious and of a high quality. We enjoyed the bar each night and it does do great cocktails and beers and snacks. Breakfast was varied and plentiful and with a great selection of pastries. The staff at the hotel were very lovely and service is of a high standard - nothing was too much trouble from the front desk to the bedroom service staff and bar and breakfast Would recommend - would stay again !