Maidstone (A26/Wateringbury)

The staff were lovely and friendly, good sized car park and I didn’t have to wait at the reception desk to be served as they had a speedy service !

Excellent staff in both Hotel and pub, very friendly teams, the premier inn team always friendly and the staff in the pub great especially a lady called Hayley

Firstly the good things... Excellent location for what we needed. Beautiful surrounding area...went for a lovely walk down to the pond...you really should do this. The restaurant was great. Lovely food, friendly staff and a really pleasant experience. Ate evening meals and breakfast and can't fault any of it. The not so good... On arrival the gentleman in the reception was very friendly and helpful however...every other time we passed through the staff didnt even acknowledge us. One sat on the desk chatting to another with no recognition of anyone else. Very unprofessional. The room was nice enough but needed a deep clean. The amount of cobwebs was disgusting...not just the odd new ones but really old ones. Bed and Pillows were comfortable but holes in bedding and in desperate need of replacing. Bathroom smelt very damp and towels had seen better days. The walls seemed paper thin as well...could clearly hear our neighbours! Maybe it was just our bad luck for getting a dud room. We want to stay again as it's convenient for visiting family but not sure we will.

My sister and I stayed here because we needed somewhere to stay the night before a walking event. It was pretty much what you expect from a Premier Inn. Admittedly, the reception looks pretty small and gloomy but how much time do you spend there? Our room, although quite small, had everything we needed and was clean and comfortable. The only slight issue we had was getting the hairdryer to keep working. We thought there was a problem with it but after speaking with the very friendly and helpful man in reception, he explained you have to keep your palm on a certain part of the handle to keep it working. We were obviously holding it wrong! This hotel was just what I’ve always expected from a Premier Inn and for what we paid, it was value for money.

The location of this hotel was the reason for chosing this place, on first impressions, I fealt like we were checking into a youth hostel, very small uninviting reception. The corridors were also a bit grubby. On entering the room the first thing we noticed was a very strange damp smell, the room was very tired and in need of new decor and maintenance. There had clearly been leaks and issues around the bath and it showed. Having said all this, the bed was very comfortable and we did get a good night's sleep. The place just really needs a good refurbishment.

First class food n customer service 👍had little issue with burger, with no question, deducted from bill. The lamb shank shepherd's pie was unbelievable, pork belly very good and pie also amazing. I had to write a review because the staff. If they read this. They are credit to this restaurant, food was great. Be back...!