DoubleTree by Hilton Toluca
Select date
-
Select date
1 night
1 room, 2 adults, 0 children
All properties in Toluca
DoubleTree by Hilton Toluca
C. Industria Minera 503, Delegación San Lorenzo Tepaltitlán, Delegacion Santa Ana Tlapaltitlan, Toluca, State of Mexico, 50010, Mexico
Show on map
We Price Match







Amenities
Indoor swimming pool
Gym
24-hour front desk
Bar
Restaurant
Taxi booking service
Conference room
Business center
All amenities
Property Description
Discover our brand-new hotel of the city by Hilton Toluca.
Conveniently located in the Industrial Zone, we are two miles from the corporate offices of General Motors, Nestle and Pfizer, as well as a mile from the Galerias Toluca shopping mall. With easy access to the Paseo Tollocan highway and the center of Toluca. Take our complimentary shuttle to Adolfo Lopez Mateos Airport TLC.
Feel at home with our distinctive hot chocolate chip cookie at check-in. Relax in our modern rooms with complimentary WiFi, flat screen TV with premium cable, ample workspace and more. Our suites also feature a separate living room with sofa bed. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.
Relax in our bar before enjoying contemporary Mexican cuisine in our La Reforma 1 restaurant or Italian cuisine in El Patio. Take a bite, Our Starbucks coffee shop offers a variety of products. Take an invigorating break in our heated indoor pool, relax in the whirlpool, or work out in our fitness center.
We are ready for events in the city, offering more than 17,000 square feet of flexible space that includes three columns less ballrooms, one that seats 500 guests. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.
Show more
8.5/10
Comfortable environment, clean and hygienic rooms
All 75 reviews
Surroundings
Airport: Toluca International Airport
(16.1 km)
Landmarks: LOS PELOS
(130m)
View on map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies

2
Queen Room
1 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

3
King Room
1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

4
Two Double Room
2 Double bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

3
Mobility Accessible King Room with Bathtub
1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

6
Two Queen Room
2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

7
One King Two Room Suite
1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
TV
Towels
Private toilet
Check Availability
Hide Room Types
Guest Reviews
8.5/10
Very Good
75 reviews
- Cleanliness8.6
- Amenities8.5
- Location8.5
- Service8.6
Average for similar properties in Toluca

Review summary
Powered by AI
Service Quality: Many users praised the hotel for its overall service quality, cleanliness, and comfortable environment.(based on 1 review)

Yunxinyiran
June 21, 2025
每次來Toluca都住這家,前台帥哥人特別好,等出租車去墨西哥城的時候太餓了,問他多要了welcome cookie,酒店早餐也好吃的。
Translate

susan_xiao
October 7, 2024
Comfortable environment, clean and hygienic rooms
Original TextTranslation provided by Google

Guest User
April 13, 2024
The room was clean and comfortable
Original TextTranslation provided by Google

Guest User
February 12, 2024
The hotel itself is good, the services, facilities, breakfast, and restaurants are all good. However, the hotel is several kilometers away from the city center. It takes more than an hour to walk there, and it takes more than 20 minutes or more to take a taxi (traffic jam is serious)
Original TextTranslation provided by Google

Guest User
June 21, 2025

Mi estancia en el DoubleTree by Hilton Toluca fue una total decepción. Después de 11 días de aguantar una serie de deficiencias en los servicios, decidí cambiarme de hotel el 20 de junio. 1. Servicio completamente inaceptable: Solicité artículos esenciales como papel higiénico, toallas, botellas de agua y jabón, pero tuve que llamar repetidamente porque no se tomaron la molestia de enviarlos de manera regular. En varias ocasiones me trajeron solo dos rollos de papel higiénico, lo cual era completamente insuficiente considerando mi situación de salud, ya que estuve lidiando con gastroenteritis y colitis durante buena parte de mi estancia. 2. Falta de empatía y atención: A pesar de comunicar mi situación de salud desde el principio, el personal nunca mostró ni la más mínima preocupación por ayudarme. No ofrecieron ninguna alternativa para el desayuno que estaba incluido en mi tarifa, aunque no pude aprovecharlo debido a mi estado. 3. Limpieza deficiente: La limpieza fue absolutamente negligente. Había polvo visible en los muebles y las toallas no se reponían de manera constante, incluso había días en los que ni siquiera las cambiaron. Es inaceptable que un hotel de esta categoría permita este nivel de descuido. 4. Cobro excesivo por un servicio mínimo: Me cobraron 80 pesos por un simple vaso de arroz que pedí para añadir al arroz con pollo, lo cual considero una estafa y una completa falta de profesionalismo. Esto solo agrega más frustración a la experiencia. 5. Zona de fumadores inadecuada: La zona de fumadores es deplorable. Una mesa con una sombrilla triste y sillas de hierro sin cojines, lo que hacía que fuera absolutamente incómodo y poco acogedor. 6. Ubicación deficiente: El hotel se encuentra en un polígono industrial, lo que significa que no hay tiendas cercanas ni servicios adicionales. Además, la zona está constantemente llena de humo debido al tráfico pesado, lo que hace que el ambiente sea desagradable y poco saludable. 7. Problemas con el datáfono: El datáfono de recepción no funcionaba correctamente con pagos contactless, lo que me obligó a pagar varios gastos de la empresa con mi tarjeta personal física, lo que me causó inconvenientes. Además, cuando pedí usar el datáfono del restaurante, que funcionaba bien, se me negó el uso sin una explicación clara. 8. Atención del gerente y su superior: Me quejé tanto a Sergio, el gerente, como a su superior, Roberto, por separado. La respuesta de ambos fue la misma: “mis más sinceras disculpas”, pero no hicieron absolutamente nada para intentar solucionar los problemas que mencioné. No hubo ningún esfuerzo real por resolver la situación, ni siquiera un intento de mejorar la experiencia de los huéspedes. Para colmo, cuando finalmente solicité limpieza, pasaron más de tres horas sin que nadie se presentara, lo cual es simplemente inaceptable en cualquier hotel, especialmente uno de la cadena Hilton. Tras esta experiencia tan negativa, decidí cambiarme de hotel. El DoubleTree by Hilton T
Translate

Julio Cesar Lopez
March 28, 2025

Buena
Translate

VIRGINIA
March 25, 2025

mi habitacion no tenia agya caliente
Translate

Rose
March 18, 2025

me gusto mucho la flexibilidad porque somos mi esposo y yo con 3 niñas de 8 años, 5 y 3 nos dejaron estar en un cuarto sin problema eso lo valore mucho porque en otros hoteles pretenden darnos 2 habitaciones y no deberían separar, el buffet igual fueron muy accesibles pq nos cobraron solo 1 buffet por las 2 niñas chiquitas, no me gusta la ubicación, la alberca bien de temperatura, pero ya le hace falta remodelación, de ahí en fuera esta muy lindo el hotel por la relación precio vs servicios e instalaciones.
Translate
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Gym
24-hour front desk
Bar
Restaurant
Taxi booking service
Conference room
Additional charge
Business center
Multi-function room
Wi-Fi in public areas
Free

Indoor swimming pool

Gym

Bar

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Indoor swimming pool
Heated pool
Parking
Parking
Transportation
Taxi booking service
Shuttle service
Additional charge
Front Desk Services
24-hour front desk
Express check-in and check-out
Concierge service
Safe at front desk
Languages Spoken
Spanish
Food & Drink
Bar
Room service
Snack bar
Health & Wellness
Gym
Public Areas
No smoking in public areas
Smoking area
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Laundry service (on-site)
Additional charge
Ironing service
Additional charge
Facilities for Children
Children's meals available
Business Services
Multi-function room
Conference room
Additional charge
Business center
Wedding service
Accessibility
Accessible rooms available
Pool ramp available
Safety & Security
First aid kit
Intruder alarm
Smoke detector
Fire extinguisher
CCTV in public areas
Security personnel
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Children 17 years old and under | MXN$248.42 (approx. £9.95) per person |
Adult | Buffet:MXN$248.42 (approx. £9.95) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2019
- Number of Rooms: 142
Discover our brand-new hotel of the city by Hilton Toluca.
Conveniently located in the Industrial Zone, we are two miles from the corporate offices of General Motors, Nestle and Pfizer, as well as a mile from the Galerias Toluca shopping mall. With easy access to the Paseo Tollocan highway and the center of Toluca. Take our complimentary shuttle to Adolfo Lopez Mateos Airport TLC.
Feel at home with our distinctive hot chocolate chip cookie at check-in. Relax in our modern rooms with complimentary WiFi, flat screen TV with premium cable, ample workspace and more. Our suites also feature a separate living room with sofa bed. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.
Relax in our bar before enjoying contemporary Mexican cuisine in our La Reforma 1 restaurant or Italian cuisine in El Patio. Take a bite, Our Starbucks coffee shop offers a variety of products. Take an invigorating break in our heated indoor pool, relax in the whirlpool, or work out in our fitness center.
We are ready for events in the city, offering more than 17,000 square feet of flexible space that includes three columns less ballrooms, one that seats 500 guests. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.
Frequently Asked Questions
What is the cancellation policy for DoubleTree by Hilton Toluca?
The cancellation policy for DoubleTree by Hilton Toluca varies depending on the type of room and booking conditions.What is the cancellation policy for DoubleTree by Hilton Toluca?
What are the check-in and check-out times at DoubleTree by Hilton Toluca?
Standard check-in time at DoubleTree by Hilton Toluca is 15:00 and check-out time is 12:00.What are the check-in and check-out times at DoubleTree by Hilton Toluca?
What amenities and services are available at DoubleTree by Hilton Toluca ?
DoubleTree by Hilton Toluca offer top amenities and services include Shuttle service.What amenities and services are available at DoubleTree by Hilton Toluca ?
Can I bring my pet inside the DoubleTree by Hilton Toluca?
As much as we love pets, unfortunately, we are unable to accommodate them in DoubleTree by Hilton Toluca.Can I bring my pet inside the DoubleTree by Hilton Toluca?
How far is the DoubleTree by Hilton Toluca from the closest airport?
The closest airport is Toluca International Airport, and it is about 17 mins from hotel by car (16.1 km).How far is the DoubleTree by Hilton Toluca from the closest airport?
About This Property
Nearest Airport | Toluca International Airport |
---|---|
Distance to Airport | 16.14KM |
Average Price From | GBP111 |
Hotel Star Rating | 4 |