DoubleTree by Hilton Toluca
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1 room, 2 adults, 0 children
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DoubleTree by Hilton Toluca

C. Industria Minera 503, Delegación San Lorenzo Tepaltitlán, Delegacion Santa Ana Tlapaltitlan, Toluca, State of Mexico, 50010, Mexico
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hotel overview picture
Amenities
Indoor swimming pool
Gym
24-hour front desk
Bar
Restaurant
Taxi booking service
Conference room
Business center
All amenities
Property Description
Discover our brand-new hotel of the city by Hilton Toluca. Conveniently located in the Industrial Zone, we are two miles from the corporate offices of General Motors, Nestle and Pfizer, as well as a mile from the Galerias Toluca shopping mall. With easy access to the Paseo Tollocan highway and the center of Toluca. Take our complimentary shuttle to Adolfo Lopez Mateos Airport TLC. Feel at home with our distinctive hot chocolate chip cookie at check-in. Relax in our modern rooms with complimentary WiFi, flat screen TV with premium cable, ample workspace and more. Our suites also feature a separate living room with sofa bed. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event. Relax in our bar before enjoying contemporary Mexican cuisine in our La Reforma 1 restaurant or Italian cuisine in El Patio. Take a bite, Our Starbucks coffee shop offers a variety of products. Take an invigorating break in our heated indoor pool, relax in the whirlpool, or work out in our fitness center. We are ready for events in the city, offering more than 17,000 square feet of flexible space that includes three columns less ballrooms, one that seats 500 guests. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.
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8.5/10
Very Good
Comfortable environment, clean and hygienic rooms
All 75 reviews
Surroundings
Airport: Toluca International Airport
(16.1 km)
Landmarks: LOS PELOS
(130m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Queen Room
2

Queen Room

1 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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King Room
3

King Room

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
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Two Double Room
4

Two Double Room

2 Double bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
Check Availability
Mobility Accessible King Room with Bathtub
3

Mobility Accessible King Room with Bathtub

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
Check Availability
Two Queen Room
6

Two Queen Room

2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Room Details
Check Availability
One King Two Room Suite
7

One King Two Room Suite

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
TV
Towels
Private toilet
Room Details
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Guest Reviews

8.5/10
Very Good
75 reviews
  • Cleanliness8.6
  • Amenities8.5
  • Location8.5
  • Service8.6
Average for similar properties in Toluca
Most Mentioned
Review summary
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Service Quality: Many users praised the hotel for its overall service quality, cleanliness, and comfortable environment.(based on 1 review)
Y‍u‍n‍x‍i‍n‍y‍i‍r‍a‍n
June 21, 2025
每次來Toluca都住這家,前台帥哥人特別好,等出租車去墨西哥城的時候太餓了,問他多要了welcome cookie,酒店早餐也好吃的。
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s‍u‍s‍a‍n‍_‍x‍i‍a‍o
October 7, 2024
Comfortable environment, clean and hygienic rooms
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 13, 2024
The room was clean and comfortable
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 12, 2024
The hotel itself is good, the services, facilities, breakfast, and restaurants are all good. However, the hotel is several kilometers away from the city center. It takes more than an hour to walk there, and it takes more than 20 minutes or more to take a taxi (traffic jam is serious)
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 21, 2025
Mi estancia en el DoubleTree by Hilton Toluca fue una total decepción. Después de 11 días de aguantar una serie de deficiencias en los servicios, decidí cambiarme de hotel el 20 de junio. 1. Servicio completamente inaceptable: Solicité artículos esenciales como papel higiénico, toallas, botellas de agua y jabón, pero tuve que llamar repetidamente porque no se tomaron la molestia de enviarlos de manera regular. En varias ocasiones me trajeron solo dos rollos de papel higiénico, lo cual era completamente insuficiente considerando mi situación de salud, ya que estuve lidiando con gastroenteritis y colitis durante buena parte de mi estancia. 2. Falta de empatía y atención: A pesar de comunicar mi situación de salud desde el principio, el personal nunca mostró ni la más mínima preocupación por ayudarme. No ofrecieron ninguna alternativa para el desayuno que estaba incluido en mi tarifa, aunque no pude aprovecharlo debido a mi estado. 3. Limpieza deficiente: La limpieza fue absolutamente negligente. Había polvo visible en los muebles y las toallas no se reponían de manera constante, incluso había días en los que ni siquiera las cambiaron. Es inaceptable que un hotel de esta categoría permita este nivel de descuido. 4. Cobro excesivo por un servicio mínimo: Me cobraron 80 pesos por un simple vaso de arroz que pedí para añadir al arroz con pollo, lo cual considero una estafa y una completa falta de profesionalismo. Esto solo agrega más frustración a la experiencia. 5. Zona de fumadores inadecuada: La zona de fumadores es deplorable. Una mesa con una sombrilla triste y sillas de hierro sin cojines, lo que hacía que fuera absolutamente incómodo y poco acogedor. 6. Ubicación deficiente: El hotel se encuentra en un polígono industrial, lo que significa que no hay tiendas cercanas ni servicios adicionales. Además, la zona está constantemente llena de humo debido al tráfico pesado, lo que hace que el ambiente sea desagradable y poco saludable. 7. Problemas con el datáfono: El datáfono de recepción no funcionaba correctamente con pagos contactless, lo que me obligó a pagar varios gastos de la empresa con mi tarjeta personal física, lo que me causó inconvenientes. Además, cuando pedí usar el datáfono del restaurante, que funcionaba bien, se me negó el uso sin una explicación clara. 8. Atención del gerente y su superior: Me quejé tanto a Sergio, el gerente, como a su superior, Roberto, por separado. La respuesta de ambos fue la misma: “mis más sinceras disculpas”, pero no hicieron absolutamente nada para intentar solucionar los problemas que mencioné. No hubo ningún esfuerzo real por resolver la situación, ni siquiera un intento de mejorar la experiencia de los huéspedes. Para colmo, cuando finalmente solicité limpieza, pasaron más de tres horas sin que nadie se presentara, lo cual es simplemente inaceptable en cualquier hotel, especialmente uno de la cadena Hilton. Tras esta experiencia tan negativa, decidí cambiarme de hotel. El DoubleTree by Hilton T
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J‍u‍l‍i‍o‍ ‍C‍e‍s‍a‍r‍ ‍L‍o‍p‍e‍z
March 28, 2025
Buena
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V‍I‍R‍G‍I‍N‍I‍A
March 25, 2025
mi habitacion no tenia agya caliente
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R‍o‍s‍e
March 18, 2025
me gusto mucho la flexibilidad porque somos mi esposo y yo con 3 niñas de 8 años, 5 y 3 nos dejaron estar en un cuarto sin problema eso lo valore mucho porque en otros hoteles pretenden darnos 2 habitaciones y no deberían separar, el buffet igual fueron muy accesibles pq nos cobraron solo 1 buffet por las 2 niñas chiquitas, no me gusta la ubicación, la alberca bien de temperatura, pero ya le hace falta remodelación, de ahí en fuera esta muy lindo el hotel por la relación precio vs servicios e instalaciones.
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Services & Amenities

Indoor swimming pool
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Indoor swimming pool
Parking
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
StyleBuffet
AgeFee
Children 17 years old and under
MXN$248.42 (approx. £9.95) per person
Adult
Buffet:MXN$248.42 (approx. £9.95) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2019
  • Number of Rooms: 142
Discover our brand-new hotel of the city by Hilton Toluca. Conveniently located in the Industrial Zone, we are two miles from the corporate offices of General Motors, Nestle and Pfizer, as well as a mile from the Galerias Toluca shopping mall. With easy access to the Paseo Tollocan highway and the center of Toluca. Take our complimentary shuttle to Adolfo Lopez Mateos Airport TLC. Feel at home with our distinctive hot chocolate chip cookie at check-in. Relax in our modern rooms with complimentary WiFi, flat screen TV with premium cable, ample workspace and more. Our suites also feature a separate living room with sofa bed. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event. Relax in our bar before enjoying contemporary Mexican cuisine in our La Reforma 1 restaurant or Italian cuisine in El Patio. Take a bite, Our Starbucks coffee shop offers a variety of products. Take an invigorating break in our heated indoor pool, relax in the whirlpool, or work out in our fitness center. We are ready for events in the city, offering more than 17,000 square feet of flexible space that includes three columns less ballrooms, one that seats 500 guests. Finish your presentation in our 24-hour business center while our events staff runs an unforgettable event.

Frequently Asked Questions

What is the cancellation policy for DoubleTree by Hilton Toluca?

The cancellation policy for DoubleTree by Hilton Toluca varies depending on the type of room and booking conditions.

What are the check-in and check-out times at DoubleTree by Hilton Toluca?

Standard check-in time at DoubleTree by Hilton Toluca is 15:00 and check-out time is 12:00.

What amenities and services are available at DoubleTree by Hilton Toluca ?

DoubleTree by Hilton Toluca offer top amenities and services include Shuttle service.

Can I bring my pet inside the DoubleTree by Hilton Toluca?

As much as we love pets, unfortunately, we are unable to accommodate them in DoubleTree by Hilton Toluca.

How far is the DoubleTree by Hilton Toluca from the closest airport?

The closest airport is Toluca International Airport, and it is about 17 mins from hotel by car (16.1 km).

About This Property

Nearest AirportToluca International Airport
Distance to Airport16.14KM
Average Price FromGBP111
Hotel Star Rating4