Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.9
Amenities9.8
Service9.7
Cleanliness9.8
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All reviews(211)
Positive reviews(209)
Reviews with photos/video(52)
Great location(29)
Delicious breakfast(17)
Loved the view(14)
Easy to get around(13)
Classy environment(12)
Well decorated(7)
Tasty restaurant(7)
Would stay again(4)
Negative reviews(2)
SIEW MOOI
Deluxe King Room
Stayed in Nov 2024
Couple
1 review
9.5/10
Amazing
Posted on Dec 31, 2024
A very nice hotel. Conveniently located. Heated swimming pool is fabulous for morning swims followed by heated jacuzzi. Only drawback is the TV in the room is very outdated. No streaming abilities like Netflix etc.
Guest User
Deluxe King Room
Stayed in Mar 2025
Couple
8 review
9.5/10
Amazing
Posted on May 30, 2025
Lovely hotel. Location great. Swimming pool small
Guest User
Grand Deluxe King Room with Balcony
Stayed in Aug 2024
Solo traveler
86 review
10/10
Outstanding
Posted on Oct 25, 2024
Great location at imperial palace. Very convenient for running. Excellent services as always
Long dong silver
Deluxe Room with Balcony
Stayed in Nov 2023
Traveling with friends
57 review
10/10
Outstanding
Posted on Dec 23, 2023
Lovely room and spacious as hell. Breakfast was amazing and Kiki was the best.
6/17
Anonymous User
Deluxe King Room with Balcony
Stayed in Oct 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 6, 2024
Excellent location, perfect food, good breakfast and cosy rooms
SN.Tan
Deluxe King Room
Stayed in Jun 2024
Traveling with friends
21 review
10/10
Outstanding
Posted on Oct 7, 2024
Perfect location and near to Tokyo station! Nice breakfast and good services from staffs👍
Anonymous User
Deluxe King Room with Balcony
Stayed in Dec 2023
Business traveler
3 review
10/10
Outstanding
Posted on Jan 22, 2024
wonderful elegant hotel in Tokyo
Everything is so perfect
Snorlaxland
Deluxe King Room with Balcony
Stayed in Mar 2024
Couple
2 review
9.5/10
Amazing
Posted on Apr 19, 2024
Top luxury hotel with great buffet breakfast ! Balcony view is gorgeous!
Melody0205
Deluxe King Room
Stayed in Apr 2024
Business traveler
37 review
8.0/10
Very Good
Posted on Jun 2, 2024
Nice hotel
Guest User
Deluxe King Room
Stayed in Jul 2023
Traveling with friends
5 review
10/10
Outstanding
Posted on Aug 30, 2023
very good
Guest User
Deluxe King Room with Balcony
Stayed in Feb 2025
Traveling with friends
6 review
9.7/10
Amazing
Posted on Mar 8, 2025
The hotel is in a great location and has a peaceful environment. The hotel rooms are comfortable and have balconies. The breakfast is rich and varied. The service is flexible and thoughtful. Clean and tidy, no odor, satisfactory.
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Guest User
Deluxe King Room
Stayed in Dec 2024
Family
7 review
10/10
Outstanding
Posted on Feb 10, 2025
Every time I come to Tokyo, I will choose the Palace Hotel. After all, it is an old hotel with attentive service and impeccable service. It is about a 10-minute walk from Tokyo Station. There are always taxis waiting to pick up passengers at the lobby entrance. It takes about 5 minutes to walk to the nearest subway station. It is quite convenient to travel. Every night when turning down the bed, pajamas are prepared. The texture is very comfortable. After checking out, I went to the gift shop downstairs to buy one to take home. The swimming pool is clean and comfortable. I will choose to stay again
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Guest User
Deluxe King Room with Balcony
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 18, 2025
I really like this traditional hotel! Especially the flowers in the lobby! The flower arrangement art is first-class👍
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Huishuohuadexiaoge
Deluxe King Room with Balcony
Stayed in Dec 2024
Family
5 review
8.7/10
Very Good
Posted on Jan 20, 2025
The toilet paper upstairs and downstairs are different, and it is obvious that the quality in the room is not very good. There is a lot of dust on the coffee table, and the five-star hotel is still a bit unworthy of its name. The room service fee is added every day, although it is not much, it still feels strange. The food in the room is charged separately. The steak in the restaurant needs to be charged more than 2,300 yen, but the children like steak, so there is nothing we can do. There is no Chinese food in the buffet, which is a pity. I feel that the five-star price is not worth it. The view of water and trees from the hotel may be special.
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Xiaoyaoxianshi
Deluxe Room with Balcony
Stayed in Nov 2024
Solo traveler
7 review
10/10
Outstanding
Posted on Dec 24, 2024
Very close to the palace, each room has a terrace with a charming view. You can go for a walk around the palace in the morning. There is also the most beautiful Starbucks nearby. The hotel has many restaurants and bars. The bar has a terrace where you can smoke. I won't tell ordinary people.