Mitsui Garden Hotel Ueno - Tokyo

Mitsui Garden Hotel Ueno - Tokyo Reviews

Mitsui Garden Hotel Ueno - Tokyo

3 Chome-19-7 Higashiueno, Taito Ward, Tokyo, 110-0015, JapanSee Hotel Details
Mitsui Garden Hotel Ueno - Tokyo
Mitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - Tokyo
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Guest Reviews

9.0/10
Great
1366 review
Verified reviews
Location9.3
Amenities8.6
Service9.1
Cleanliness9.2
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All reviews(1366)
Positive reviews(1332)
Reviews with photos/video(322)
Easy to get around(276)
Close to metro(99)
Convenient for shopping(85)
Perfect for business trips(31)
Would stay again(31)
Friendly front desk staff(15)
Luggage delivery service(14)
Nice bathtub(14)
Negative reviews(34)
Guest User
Standard , 2 Beds , Hollywood-Style
Stayed in Jun 2025
Family
22 review
7.5/10
Posted on Jul 20, 2025
The location is convenient! The room is clean and tidy . It is highly recommended!
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno and for posting your review.We are glad you liked the location of our hotel. Our hotel is close to Ueno Station and has good access to Narita Airport and various tourist spots, so we think it is the perfect base for sightseeing.We are also very happy to receive your compliments regarding the cleanliness of our room. We will continue to strive to improve our services to make our hotel a memorable one. We are looking forward to serving you again.We will continue to strive to improve our services to make our hotel a memorable one.
Guest User
Superior, 2 Beds (+ Extra)
Stayed in May 2025
Family
5 review
9.5/10
Amazing
Posted on Jun 17, 2025
Fairly sized room with 3 single beds. I had a good rest at the hotel. Location is good as it is closed to the Keisei line to go to Narita airport. For who loves night life, it’s a great location. One thing can be improved is the number of coin laundry machines , very limited , only had 1 machine at certain level, which I had to wait until 3am to collect my laundry.
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Ueno.We also appreciate you taking the time to write a review.We are very happy to hear that you were satisfied with your stay.We are very glad that you were able to rest comfortably at the hotel. As you mentioned, our hotel is convenient to access to Ueno Station and Narita Airport. There are many restaurants around the hotel, including Ameya Yokocho, so we are glad to hear that you enjoyed your stay in Ueno as well as your stay at the hotel.However, we apologize for any inconvenience caused regarding the laundry.There are three laundry machines in the hotel, and you can check the laundry status on the hotel guide displayed on the TV in your guest room, so we would appreciate it if you could take a look when using the laundry. Thank you for your valuable feedback about your stay.We look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Superior, 2 Beds (+ Extra)
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 15, 2025
My 2 nights' stay was really pleasant. The staff was really thoughtful and efficient at check in and checkout. I would love to return to this hotel when I'm staying in Ueno again. The location is excellent.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno and for posting your review. We are very pleased to hear that you had a comfortable stay at our hotel. We are also honored to receive compliments about the service provided by our staff. We will continue to strive to improve our services so that you will continue to visit us again and again. We are looking forward to serving you again.Mitsui Garden Hotel UenoAccommodation Manager
Anonymous User
Standard , 1 Bed Double
Stayed in Jun 2025
Solo traveler
33 review
8.5/10
Very Good
Posted on Aug 1, 2025
Good location for travel using Shinkansen
Response from Property: Thank you for taking the time to provide our team with such wonderful feedback in regards to your recent stay with us at Mitsui Garden Hotel Ueno.We are please to read that you like our lacation. As you said, We do have a very enviable location. Not not the Shinkansen, We are within 1 minute walk to the closest subway station and you could find the other various lines in 3 minutes walking distasnce. It would allow you to get around the whole of Tokyo and northeast Japan very easily.Thank you for the precious feedback again. We look forward to welcoming you again.Mitsui Garden Hotel Ueno Accommodation Manager
Man Ki
Panda Moderate Queen Room - Non-Smoking
Stayed in Feb 2025
Family
12 review
8.5/10
Very Good
Posted on Mar 17, 2025
The normal check-in time is after 1500, but it's lucky that we can check-in earlier since our room is ready - we arrived there ~1230. We selected Panda room located on 4/F, so there is beautiful spot at 4/F lift lobby for taking photos. The room is normal size as Tokyo's hotel room, we have space to open 2 luggage (24") but after opened difficult to walk. However, we did not stay much time inside hotel room, and actually the bed is 1.62m good enough for 2 adults + 1kid, .it's fine for us. We also booked the breakfast, and it's buffet style with Japanese and Western style food, so far so good. After we checkout the next day, we kept our luggage at hotel and go for sightseeing and shopping nearby; and return pack to hotel for picking up the luggage and head to airport.
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.We also appreciate you taking the time to write a review.Check-in is usually from 3:00 p.m., but if the room has been cleaned, we may be able to show you to your room earlier. We are also very happy to hear that you enjoyed our panda room, which is one of our hotel's strengths.If you have the opportunity to visit Ueno, we hope you will stay in our hotel's panda room again.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Hiu Kin
Standard , 1 Bed Double
Stayed in Jul 2025
Family
4 review
9.0/10
Great
Posted on Sep 2, 2025
I had an amazing experience at Mitsui Garden Hotel Ueno - Tokyo. From the moment I arrived, the staff were incredibly friendly and attentive, making me feel truly welcome. The room was spotless, comfortable, and beautifully designed. I especially loved the hotel lobby design. The location was perfect and made it easy to explore the city. I would absolutely recommend this hotel to anyone looking for a relaxing and enjoyable stay. Thank you for making my trip so memorable!
Response from Property: Thank you so much for staying at Mitsui Garden Hotel Ueno. We also appreciate you taking the time to write a review. We are very happy to hear that you were satisfied with your stay.We would also like to thank you for your compliments regarding the hotel staff's response.The words we receive from our customers are the greatest source of encouragement for us.We will continue to strive to ensure customer satisfaction based on the feedback we receive from our customers. We are also very pleased to receive your compliments regarding the design of our rooms and lobby. Our hotel features artwork with motifs of the nature of Ueno Park. We hope you will enjoy the art in our hotel the next time you stay with us.Thank you for your valuable feedback about your stay. We are looking forward to seeing you coming again.Mitsui Garden Hotel UenoAccomodation Manager
Anonymous User
Standard , 1 Bed Double
Stayed in Jul 2025
Traveling with friends
3 review
9.5/10
Amazing
Posted on Aug 29, 2025
The hotel has an awesome location. It was next to a subway exit! The rooms were on the smaller side.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno and for posting your review.We are very pleased that you enjoyed the location of our hotel.However, we regret that we were unable to meet your request regarding the size of the room.Our hotel has rooms ranging in size from 18㎡ to 25 ㎡.The Superior Twin Room is the largest room, so please consider it next time you make a reservation.We look forward to seeing you again and will continue to strive to improve our services.Mitsui Garden Hotel UenoAccommodation Manager
Heleni
Standard , 1 Bed Double
Stayed in Jul 2025
Couple
8 review
10/10
Outstanding
Posted on Aug 17, 2025
Clean and perfect location beside Ueno Station. Good hotel for a stopover before heading to narita flight.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.Thank you for rating the location.As you said, Keisei Ueno Station has excellent access to Narita Airport, and many guests use this line.All of our staff will continue to strive to improve our service so that we can provide our guests with a satisfying stay in the future.We hope that you will consider using our hotel again if you have the opportunity.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Superior Twin Room (+Sofa Bed) - Non-Smoking
Stayed in Mar 2025
Family
5 review
10/10
Outstanding
Posted on Jun 14, 2025
Near to subway. Great stay. Easy to access to anywhere
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.As you mentioned, our hotel is close to Keisei Ueno Station and can be accessed from Narita Airport without changing trains. There are also many art museums, parks, and restaurants in the area, making it very convenient for going out. We are very pleased that you were satisfied with your stay.We look forward to welcoming you again.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Standard , 1 Bed Double
Stayed in Jul 2025
Business traveler
7 review
10/10
Outstanding
Posted on Aug 9, 2025
Near to train stations and eateries. Basically walking distance to shops and Lawson. Room is bigger than some other Japanese hotels. Comfortable for a business traveller
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno. We also appreciate you taking the time to share your feedback with us.We are pleased to hear that you enjoyed your stay.As you mentioned, there are many restaurants and convenience stores in the surrounding area.Please feel free to ask our staff for recommendations.We will continue to strive to improve our services to ensure your satisfaction.We look forward to welcoming you back in the future.Mitsui Garden Hotel UenoAccommodation Manager
Jc Flyboys
Standard , 1 Bed Queen
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on Apr 11, 2025
Good location with easy transportation choice
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.Thank you for rating the convenience of our hotel.It is close to all lines at Ueno Station and is in an ideal location for access to Tokyo and Narita Airport.We hope you will consider staying at our hotel again if you have the opportunity.All of our staff look forward to welcoming you again.Mitsui Garden Hotel UenoAccommodation Manager
dunhk
Standard , 1 Bed Double
Stayed in Jun 2025
Family
26 review
10/10
Outstanding
Posted on Jul 8, 2025
The themed room is beautiful and big. May be a little noisy when the emergency car is moving around. But the location and the breakfast will make the stay a pleasant one.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We apologise for the inconvenience caused by the noise of emergency vehicles.It is difficult to improve the situation immediately, but we will do our best to accommodate you if you make a request, for example, to stay on a higher floor.We are glad to hear that you were satisfied with our breakfast and rooms.We will continue to improve our services to ensure that our guests have a pleasant stay.We look forward to welcoming you again.Mitsui Garden Hotel Ueno Accommodation Manager
Tsz Wai
Superior Double Room - Non-Smoking
Stayed in Nov 2024
Family
8 review
8.5/10
Very Good
Posted on Dec 23, 2024
Good location, very convenient to go to other places. Food served during breakfast is good, but I suggest to change the menu more often. Staying for 3 days and having the same dishes really make me feel…
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for sharing your impressions of your stay and for including many photos.We are glad that you enjoyed the location of our hotel and that you enjoyed exploring the surrounding area.Thank you for your valuable feedback regarding breakfast.We will share your feedback with the restaurant.We will continue to strive to improve our hotel, so we look forward to welcoming you back.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Standard , 1 Bed Queen , Panda Room
Stayed in Jul 2025
Family
1 review
9.5/10
Amazing
Posted on Aug 18, 2025
the room was smaller than expected  but overall I’m still very happy with my stay
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We apologize for not being able to meet your expectations regarding the size of the room. We do have larger rooms available, so please consider them for your next stay. We are relieved to hear that you were ultimately satisfied with your stay.We will continue to strive to improve our services so that our guests can enjoy a comfortable stay.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Standard , 1 Bed Double , Panda Room
Stayed in Apr 2025
Solo traveler
6 review
9.5/10
Amazing
Posted on Jun 6, 2025
Hotel location is great, very close to JR, Metro and Skyliner. Staff super nice and helpful. Will most definitely stay again. However, room cleanliness needs improvement, found some stains on bathroom wall that can be easily wiped off with a wet tissue.
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We are very pleased that you have given our staff a high rating.Your words of encouragement are very encouraging to our staff, as we will continue to strive to improve our services so that our guests can continue to enjoy their stay.However, we are very sorry that you were uncomfortable with our cleaning service.We will convey your feedback to the person in charge of cleaning and will work to improve the situation as soon as possible.We hope that you will consider using our hotel again if you have the opportunity.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager