To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.4
Service8.3
Cleanliness9.2
Filter by:
Sort by:
All reviews(133)
Positive reviews(129)
Reviews with photos/video(46)
Clean and tidy(30)
Awesome rooms(27)
Awesome stay(26)
Friendly staff(11)
Easy to get around(9)
Convenient for shopping(7)
Near shopping area(6)
Negative reviews(4)
Guest User
Queen Room
Stayed in Feb 2025
Solo travelers
6 review
7.5/10
Posted on Mar 23, 2025
The location is good near Shimbashi JR, but airport limousine stop is quite far away, and need to take taxi from Dai Ichi hotel to Yotel on my arrival date.
When departing to Narita, don't know whether can buy tickets on board the limousine bus. Finally need to take luggage and walking all the way down the train station.
Service of staff are good.
Not sure what's went wrong, on my last night the room lightning couldn't turn off, so difficult to sleep whole night.
Overall the hotel is good as it's really brand new.
Response from Property: We sincerely apologize for the inconvenience caused regarding the access and the lack of sufficient support from our hotel. We also apologize once again for the inconvenience caused by the room facilities. We will make every effort to improve based on your feedback. Although it may be an inconvenience, we kindly ask for your continued patronage in the future. Yotel Tokyo Ginza
tee-off
Queen Room
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 25, 2025
Good room size , clean and new. Good location. Donki next door. Ginza 2 minutes walk. Superb choice. Good breakfast, but only cold food and egg dish. No Asian dish.
Response from Property: Thank you for staying at Yotel Toyo Ginza.Our team is dedicated to providing the best possible experience for our guests, and we will continue to put in our best efforts. We sincerely apologize for not meeting your expectations regarding breakfast. We take your feedback seriously and will work on improving the variety and quality of our menu.We look forward to welcoming you again when you visit Tokyo. Thank you.Yotel Tokyo Ginza
VvvvLlll
Queen Room
Stayed in Feb 2025
Solo travelers
7 review
9.5/10
Amazing
Posted on Mar 16, 2025
Good location! Easy access to either narita/ haneda airport and the Ginza area. Unlimited food choice near the station. Amazingly large room (considering it is in Tokyo)! Highly recommended and would definitely visit again!
Response from Property: Thank you for your warm feedback. Our team is dedicated to providing the best possible experience for our guests, and we will continue to put in our best efforts. We look forward to welcoming you again when you visit Tokyo. Thank you for your stay.Yotel Tokyo Ginza
Valhahax
Queen Room
Stayed in Feb 2025
Couples
3 review
10.0/10
Outstanding
Posted on Mar 21, 2025
Great stay at YOTEL! Pretty clean and well furnish maybe it’s due to the fact that it’s new as well!! Love the fact that it is not a carpeted floor too 👍🏼 the room is small so if you have more than 2 luggage to open at the same time will be a hassle:/ toothbrush and bath shower gel is provided while the rest is not so come prepared if you need bath cap or razor or etc. honestly the bed is comfortable to sleep in, not too soft or hard !!!
Would come back and stay again!
Response from Property: Thank you for staying at Yotel Tokyo Ginza.We sincerely apologize for the inconvenience caused regarding the size of the room and the amenities. To ensure a more comfortable stay for our guests, we will review and improve the storage space and the availability of amenities, and we are committed to making improvements moving forward.We look forward to welcoming you again.Thank you.Yotel Tokyo Ginza
Guest User
Premium Queen Room
Stayed in Mar 2025
Couples
5 review
9.0/10
Great
Posted on Apr 14, 2025
Good location
Response from Property: Thank you for your feedback about our convenient location, with easy access to both the station and tourist spots. We are delighted that our location helped make your travel even more enjoyable, and we hope to welcome you again in the future.We look forward to welcoming you again.Yotel Tokyo Ginza
Yingliang
Queen Room
Stayed in Mar 2025
Couples
1 review
8.0/10
Very Good
Posted on Apr 25, 2025
Everything is good and roon is clean, the location is good. The only problem is I lost AUD 3000 cash in the room. It is hard to say who took the money. But it's my fault to leave the money in the room so overall it's a good hotel but just remember to take all your money with you when you go out.
Uncle Mikey
Queen Room
Stayed in Mar 2025
Couples
5 review
7.5/10
Posted on Apr 7, 2025
The location of this hotel is great if your trip is mostly about shopping in Ginza! However I do not like the facility at all, the design of the room layout is fashionable, even though I personally do not get the purple light, but really it can better use the space to improve the living condition. you don’t even have a convenient place for cups, and there is no platform around the basin! other than this, I think generally the staffs are friendly.
Response from Property: Thank you very much for your kind words about our staff. We will continue to ensure that our team provides friendly and approachable service to make your stay as comfortable as possible.
Kelvintanxp1
Queen Room
Stayed in Feb 2025
Solo travelers
1 review
8.0/10
Very Good
Posted on Mar 25, 2025
The hotel was great. Staff extremely friendly and helpful and really enjoyed my 3 nights with YOTEL GINZA. Highly recommended for solo traveller like myself.
Response from Property: Thank you for your warm feedback. Our team is dedicated to providing the best possible experience for our guests, and we will continue to put in our best efforts. We look forward to welcoming you again when you visit Tokyo. Thank you for your stay.Yotel Tokyo Ginza
JelenaP
Queen Room
Stayed in Feb 2025
Travel with friends
30 review
9.0/10
Great
Posted on Mar 23, 2025
Nice, new hotel. Great location, close to transport station and shopping areas.
Rooms are functional and small. Beds and pillows are so tough we can not sleep well! Ask for a different pillow but don't have this service. Breakfast is ok, enough.
Response from Property: Thank you for staying at Yotel Tokyo Ginza.Thank you so much for your compliments on our location. Pillow and bed comfort to our attention. We will review our room setups to provide more options that will ensure a more comfortable environment for our guests.We look forward to welcoming you again.Yotel Tokyo Ginza
Nicoly Machado Maciel
First Class King Room
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Mar 13, 2025
Our favorite location in Tokyo! The room size was perfect, and we loved the eggs Benedict at the breakfast!!
Response from Property: Thank you for your feedback about our breakfast. We're so glad to hear that you had an enjoyable dining experience. We will continue to work hard to provide delicious meals and excellent service to ensure all our guests are satisfied.We look forward to welcoming you again. Yotel Tokyo Ginza
echo9394
Queen Room
Stayed in Jan 2025
Family
6 review
4.0/10
Posted on Feb 28, 2025
Over price,self service hostel style accommodation. Extreme tight room space, uncomfortable beds.
If you wanted to have back pain and depression problem staying couple more days there.
Acceptable cleanliness for a facility just opened for 3 months
The self check in/out machine malfunctioned, It charge me another full payment even my booking was prepaid via Trip.com.
Quite a walking distance from public transportation connection.
Response from Property: We apologize for the delay during check-in and for the billing mistake. We deeply regret any inconvenience this caused. We are working on improving both our staff training and system processes to ensure faster and more accurate service in the future.YOTEL Tokyo Ginza
Guest User
Queen Room
Stayed in Jan 2025
Travel with friends
1 review
8.0/10
Very Good
Posted on Apr 23, 2025
Everything is fine except there is a duplicate charge of the accommodation tax applied to my stay 2 months ago at YOTEL and still today I not yet received the refund (no reply afterwards).
Response from Property: Thank you for staying with us.We apologize for any inconvenience this may have caused regarding the settlement.We would appreciate it if you could kindly contact us via email so that we can verify the details.Thank you.Yotel Tokyo Ginza
Guest User
Queen Room
Stayed in Jan 2025
Solo travelers
4 review
8.5/10
Very Good
Posted on Feb 20, 2025
It is a good hotel not as spacious as I would have like but it is well designed. The self checkin and checkout is amazing as it makes things smoother.
Response from Property: Thank you very much for staying with us.The automatic check-in machine is one of the selling points of our hotel, and we are glad to hear your compliments.We will continue to create a space that satisfies our guests, and we look forward to serving you in the future.YOTEL Tokyo Ginza
Guest User
Queen Room
Stayed in Jan 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Feb 6, 2025
Excellent hotel. I arrived early and had requested an early check in (which I said I would pay for) and Kazu-san at the reception gave me a free upgrade since that was the only room type available.
Amazing room, so clean and new. Bed was great too. Felt very safe as a lone traveller.
One of the few affordable hotels in Tokyo with a fitness centre. Small but enough for what I needed.
Will 100% come back again!
Response from Property: Thank you for your warm feedback. Our team is dedicated to providing the best possible experience for our guests, and we will continue to put in our best efforts. We look forward to welcoming you again when you visit Tokyo. Thank you for your stay.YOTEL Tokyo Ginza
Jesscaca
First Class King Room
Stayed in Jan 2025
Couples
7 review
9.0/10
Great
Posted on Feb 4, 2025
Location is near to ginza which is just next to it.
Room is quite good but only toothbrush is provided.
Response from Property: Thank you for your kind words about our convenient location with easy access to the station and nearby attractions. We are glad to have been able to support your comfortable stay with our great location, and we will continue to improve to make it even more convenient for our guestsYOTEL Tokyo Ginza