Urban Suites by Stellar ALV Reviews

Response from Property: Dear beloved guest,Thank you for your feedback! We're glad you enjoyed the Penang Bridge view and had a good overall stay. We appreciate you pointing out the dust and the living room light issue we’ll have our team look into it and address the leak. Hope to welcome you again soon for an even better experience! 😊Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear Jenny,Thank you so much for the lovely review 😊 We are so glad that your family enjoyed our stay and we hope to welcome you back in the future! 🌟🏡Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear Little Starfish,Thank you for your honest feedback. We’re very sorry to hear about the issues with cleanliness, the clogged toilet, and the broken door this is certainly not the standard we aim to provide. We appreciate you highlighting the comfort of the bed, and we will make sure the housekeeping and maintenance teams address these problems promptly. Your feedback helps us improve, and we hope to provide a much better experience next time.Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear Shaa,Thank you so much for your kind words! We’re happy to hear you found the stay easy and convenient, especially for your group gathering. Keeping the place nice and clean is a top priority for us. We look forward to hosting you again on your next trip!Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear beloved guest,Thank you so much for your wonderful review! We're thrilled to hear you had a great stay and that our staff, cleanliness, and comfort met your expectations. We truly appreciate your kind words and look forward to welcoming you back again soon. 😊🛏️✨Sincerely,ALV Brand ChampionVanessa

Response from Property: Hi there, thank you very much for your wonderful full score review! We’re thrilled to hear that you had such a great experience at our property. Your kind words mean the world to us and motivate us to keep delivering the best possible service. We’re always committed to providing our guests with a comfortable and welcoming stay, and we would love to have the opportunity to host you again in the future. Thank you once again for your support, and we wish you all the best! Sincerely, ALV Brand Champion Ewei

Response from Property: Dear beloved guest,Thank you for your feedback. We’re sorry to hear about the issues with the air conditioner and the busy lifts during your stay. We apologize that the management team was unable to follow up promptly regarding the aircon check. Your comments are important to us, and we will work closely with the management to ensure these issues are addressed. We appreciate your patience and hope to provide a better experience in the future.Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear beloved guest,Thank you for your feedback! We’re glad to hear you appreciate the spaciousness and convenient location of the property. We completely understand the importance of regular maintenance and are committed to keeping the units in great condition so guests continue to have a positive experience. We hope to welcome you again soon!Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear Pemisa,Thank you for your honest feedback. We apologize for the inconvenience you experienced with the staff service and parking, as well as the limited number of elevators. We also appreciate you bringing the issue of garbage disposal points near the lobby to our attention we understand how that affects the overall experience. Regarding the air conditioner, we’re sorry it wasn’t functioning properly during your stay and will ensure it’s checked and maintained promptly. We value your comments and will work with the management team to improve these areas. Thank you for acknowledging the cleanliness and appearance of the room, and we hope to provide you with a better experience next time.Sincerely,ALV Brand ChampionVanessa

Response from Property: Dear Chuan,Thank you for sharing your detailed feedback. We’re sorry to hear about the noise issues and concerns regarding the window safety during your stay. Your safety and comfort are our top priorities, and we take these matters very seriously. Please be assured that it is impossible for anyone to enter through the windows, as they are designed with security in mind. However, we will review the sound insulation and window security with the management team to see how improvements can be made. We appreciate you bringing this to our attention and hope to provide a better experience in the future.Sincerely ALV Brand ChampionVanessa

Response from Property: Hi there, thank you very much for your wonderful full score review! We’re thrilled to hear that you had such a great experience at our property. Your kind words mean the world to us and motivate us to keep delivering the best possible service.We’re always committed to providing our guests with a comfortable and welcoming stay, and we would love to have the opportunity to host you again in the future. Thank you once again for your support, and we wish you all the best!Sincerely,ALV Brand ChampionEwei