Microtel Inn & Suites by Wyndham Kirkland Lake

Excellent customer service. Staff are accommodating with last minute changes. Fantastic room options. Love the breakfast options. Always taken care with the fantastic rewards program. Excellent choice of hotel brand. I rate this hotel up there amongst luxury hotels!

Checked in Friday, August 29th to be informed that both pool and hot tub are out of order. When asked for a discounted rate was informed that wasn’t an option. Was advised that they would cancel our reservation with no penalty and we could look for accommodation's elsewhere. Front desk staff was professional but at the end of the day management did not support price reduction. Conveniently no management staff was on-site during check-in but was given email contact for manager who replied in a reasonable time frame. That said the email reply was basically happy to cancel your reservation with no charge and you can go elsewhere. Have stayed here before with no issues but after this disastrous experience won’t be staying here again. With no pool/hot tub option this hotel is simply not worth the inflated cost. Would advise future guests to save roughly $100/night and stay across street at comfort inn. Additionally be warned - I was advised that because we booked through ******* there was very little they could do even if they wanted to due to how involved the process was. Definitely felt my booking through a third party site was a factor in how they handled my concerns. Lastly - as is usually the case in a complaint online, management from the hotel will likely reply to this concern asking me to contact them to discuss further blah blah blah. Know that I reached out and connected with management during check-in. My concern isn’t with the staff at the desk really - it was managements response to my concern when they were made aware.

Hotel was super average, nothing negative or not worthy from a positive perspective. If the hotel was around $150 mark it would be perfect however based on the value that’s being received, I don’t think it’s worth the price that is being charged. In my humble opinion, the hotel is taking advantage of a availability situation and as a consumer appeals borderline like price gouging.