Superior Inn Hotel and Conference Centre Thunder Bay

We chose this hotel as a little staycation over Christmas holidays mainly for the pool and waterslide, which my nieces had a great time in. We ordered dinner from the restaurant next to the pool, which was pretty disappointing- most of the food went uneaten. Maybe it would have been better to eat in. The room was good, clean enough with the amenities we needed. We chose a pool side room since spending time in the pool was our main focus. The hotel provides a folding table and chairs to set up outside the room's patio doors on the pool deck which was great. Overall a nice little staycation!

We were travelling back to Ottawa. Reserved through *******. When I arrived my credit card did not work. So I asked to pay the deposit in cash or debit. But still gave my credit card number. I am a visibly indigenous working professional and was travelling with my two children. Young teens. We were exhausted from travelling. Anyway, the young man looks at me and says we don’t do that here. I then asked him to repeat that. I asked why and I mentioned this was the only hotel I know that does that. I asked to speak with the manager. Manager comes and back tracks, then says as of last night it is our new policy that if you have to pay cash or debit, I would be required to pay 500 upfront, plus the room expenses. With a smug look on his face with the other clerk. I was exhausted from driving 10 hours and said okay, they looked surprised. I then said I will document the room and I would like to see this policy. To which I still haven’t. Thunder bay is know for being extremely rascist against the indigenous people of Canada. Well this was proven. The room was cheap, smelled of urine and bleach. The hallways smelled of urine and bleach. The air conditioner took an hour to work, I informed my kids do not sleep under covers and put the bag in the bathroom. Shake your clothes in the morning before you leave. I also had picked this place because it had a waterslide, hot tub, and pool. All were extremly worn out, filthy and disgusting. The hot tub had a disgusting filthy black ring around it, talk about bacteria!!! The pool was filthy. The slide was. So damaged instead of being blue it was yellow and worn out, you could barely slide down the slide. No restaurant information to offer. I suppose they just wanted you to eat in their restaurant. It was the most expensive night in the worst hotel ever. But we were able to sleep and continue our journey. I took pictures and video of the room. Oh yeah there was hand prints on the walls, blood on the curtains. Fridge was hot, and dirty, microwave was gross, remote was gross.

There were some great staff trying really hard.However the hot tub was cold, the other pool was really cool, and the wading pool was ice water. Pretty dirty as well. More control at pool needed. Poolside room super hot and no air or ventilation. Then the patio door was locked from the outside at 10, for security. I understand the reasoning, but more ventilation is needed. The lifeguard team on Monday did a stellar job however and kept everyone safe while having fun. The carpet in the room was really dirty and should be redone, so it matches some of the nice renovations that have been done. I was really hopeful to have a fun hotel with a good pool area and pool side room for birthday parties and staycations. I’m not totally throwing in the towel on the Superior Inn yet, but there’s room for improvemen.

Decided to stop at this hotel after driving 16hrs all day. It was the only place not sold out…. Well now I know why lol. First of all, there’s absolutely no AC. When we walked in the room it felt like 100° and window was already opened. We called front desk up and he said that they simply don’t have AC and just fans. Whatever…. Anyways, there was blood or red stains everywhere!! Carpets, bathroom, bed. You name it. If you lift up the sheet of the best it’s covered in red and stuff and mud. Was not a very clean hotel to say the least, and very very loud even for the 3rd floor. We barely got any sleep lol. Would not recommend this hotel.

I hate to give a bad review. But this is disappointing. The room itself is good. Rug very dirty but that’s ok. Biggest issue is that we have an inside room, with the window looking out to the centre courtyard with indoor pool and water slide. The VENT is open directly to the pool area, so we can hear all the noise - kids playing, lifeguards yelling. And the room is very humid. Solution - ask for a room that looks to the OUTSIDE. Another issue - the bar area was not clean. Sticky bar top and it smelled (more than the usual) of stale beer. Food was quite good.