Tru by Hilton the Colony Dallas

We are satisfied with our stay. I will recommend this hotel to my family and friends!

Heather extended such a warm welcome when I arrived well after midnight with no reservation. My room was comfortable, breakfast satisfactory, and beverage options of purified water dispenser and Lavazza coffee outstanding. Heather was about to go off shift when I arrived at breakfast. She was just as cheerful at 7:30 am as she was at 12:30am!

Horrible experience. I made a reservation on 4-7-25. Didn’t realize how far this hotel was from where I needed to be. I called back within the day on 4-7-25 to cancel. The lady on the phone told me she would cancel the reservation. I also called 2 days later to confirm the cancellation. The lady on the phone told me the reservation was canceled. However, my card was charged $117.74 five days later. When I called the hotel on April 19 I spoke to a manager named Taylor, who couldn’t have been ruder! She needs Customer service skills because she argued with me telling me the reservation was not canceled?!!! I told her I canceled it the same day and even two days later to confirm the cancellation. She argued with me over the phone called me a bunch of names and hung up the phone. No hotel needs a manager named Taylor at TRU Hilton colony IN DALLAS. She needs to go back to school and take classes on how to treat people. SHE TALKED ALL OVER ME WHILE I WAS ON THE PHONE INTERRUPTING LEFT AND RIGHT COULDN’T EVEN GO PAST TRYING TO GET MY MONEY BACK. SHE SAID THAT IT WAS A LATE FEE. WHAT?? I never stepped in the hotel. Cancel the reservation not once but twice and this lady still charged my card. Beware. I would not recommend this hotel at all.

Check in was easy & front desk staff was helpful & friendly. Room seemed clean enough. Location was convenient, with lots of shopping & dining options nearby.

I appreciate how clean our room was but the room smelled like straight fabuloso and it was so strong I kept having to clear my throat, it got so bad my husband took a wet bathroom towel and mopped the entire room to get the chemical off. This helped a lot and I was finally able to stop coughing. Please make sure to dilute it more