Tru by Hilton the Colony Dallas

The rooms are clean, spacious, and comfortable with cozy beds. Guests praised the delicious and varied breakfast. The staff offers exceptional, friendly service. Convenient location near Highway 121.

Horrible experience. I made a reservation on 4-7-25. Didn’t realize how far this hotel was from where I needed to be. I called back within the day on 4-7-25 to cancel. The lady on the phone told me she would cancel the reservation. I also called 2 days later to confirm the cancellation. The lady on the phone told me the reservation was canceled. However, my card was charged $117.74 five days later. When I called the hotel on April 19 I spoke to a manager named Taylor, who couldn’t have been ruder! She needs Customer service skills because she argued with me telling me the reservation was not canceled?!!! I told her I canceled it the same day and even two days later to confirm the cancellation. She argued with me over the phone called me a bunch of names and hung up the phone. No hotel needs a manager named Taylor at TRU Hilton colony IN DALLAS. She needs to go back to school and take classes on how to treat people. SHE TALKED ALL OVER ME WHILE I WAS ON THE PHONE INTERRUPTING LEFT AND RIGHT COULDN’T EVEN GO PAST TRYING TO GET MY MONEY BACK. SHE SAID THAT IT WAS A LATE FEE. WHAT?? I never stepped in the hotel. Cancel the reservation not once but twice and this lady still charged my card. Beware. I would not recommend this hotel at all.