The Somerset on Grace Bay

Our 5th year back. We look forward to the week every year. Relaxed experience, compared to a Resort packed with people. I book for the Lap Pool swimming in the sun every day for exercise is a dream. Sunset walks to town we cherish as well.

We booked a 2-bedroom Ocean room and were shocked and utterly disappointed to see our room. It was completely outdated and stains on furniture, old yucky blinds. The pull out couch mattress was horrible, too! A fridge in the second room was left open by maintenance and reeked of dirty socks and old wet laundry. We traveled as a family of 4 (2 kids 2 adults) plus brought our nanny. We traveled during peak spring break so of course no other rooms were available. We spent $13k for just the room, and, despite T&C being a pricey island in itself, I feel like anything would have been better than this place! The staff were so rude. No one cared to help or get to know you/your family. I felt I needed to apologize any time I had to ask the beach/pool employees a question because I felt like a burden interrupting their chats. They seem to cater to what must be timeshare or condo owners on property who are repeat guests. One positive was housekeeping staff - they were kind and did a good job. The pool restaurant/ food on property was a joke too. The breakfast items that were actually good all cost extra which we happily paid for. Tea was always cold too. The small pool was cold but at least we weren’t expecting a big pool from the pics. I give it two stars simply because of the beach. It was the dreamiest, clean beach with a lot of privacy and a lot of space to play. You never fight for lounge chairs because this hotel is so small. I have traveled the world staying at 5-star properties in many countries and have never felt so duped before. I was literally embarrassed for having booked this place. We made our reservation a short 2-months prior to our visit, so the island was already very booked up. I would have preferred the next door property for sure - we ate and shopped there multiple times and were blown away by its sophistication. I haven’t written a TripAdvisor review since 2016 just because life happened (married, kids, work, etc) but we travel a few times a year and I felt compelled to share our experience to hopefully save another busy working mama from the disaster of booking this place. Please DM me anytime for specific questions I can help with. Unrelated - the airport is also a hot mess!! We paid express for the express option which was $1k for our group and had we not it would have been way worse with no AC and a baby!

This place is a scam!!! DO NOT STAY. I booked 3 nights and stayed one. I had woken early the first day for a tour. Only to wake up to no electrical in my room and have $300 in food spoiled in my fridge. It ruined our excursion since we couldn’t eat due to no electric. No ac. No wi fi. It’s was depressing. I checked out after one day and went to a real resort!!! The electric was on in the office and the hallways however not in rooms. I guess this resort rations energy and scams ppl. If you eat at their bar by the pool they serve you food that been sitting al day and nasty quality. We had 2 orders of chicken one fish taco and guac w chips. All for 200 dollars !!! BEWARE THIS IS NOT A RESORT. LOOKS LIKE A RETIREMENT FACILITY. no room Service. Zero customer service and extremely expensive for what it is. Don’t ruin your family vacation. It’s depressing. Still waiting for a refund. !! If ******* doesn’t handle I will be calling my cc. This place is unacceptable should not be on *******.