Mauna Lani, Auberge Resorts Collection Reviews

The lowest rating ever given is well deserved! The hygiene of a 5-star hotel is not as good as that of a 50-yuan homestay, which is terrifying. Pictures show the truth. Hygiene: Cockroaches bigger than fingers can fly! ! ! The door creaks at night, and I don’t know if there is something dirty trying to get in or the glass door is about to fall down! Environment: It’s just so-so. Because of the hygiene problem, I had a headache and couldn’t fall asleep, so I walked to the beach to take a look. The sand was not fine. Service: I can only say it’s okay, not good or bad. I called when I encountered cockroaches. They came after I killed the cockroaches myself. They only showed up after I killed the cockroaches myself. The insecticide could only be sprayed on me and taken away. It couldn’t be left to prevent other cockroaches. Very helpless 🙄. I booked two nights and didn’t refund the second night, so I changed a room. I bought a bottle of insecticide and the whole room was stuffy for a long time before I dared to enter the house! Don’t stay! Conscience evaluation!

Super beautiful. Very Hawaiian style. The room was tastefully decorated. Very good and friendly service

I like this resort very much! I look forward to going there again next time

The location is great and the hotel staff are all smiling. The restaurant served a special breakfast menu that is usually only available for dinner. The room was very clean and I always felt at home. On my last day, I left my passport in the safe and headed to the airport, but when I called, they opened the safe and delivered it to the valet at the front entrance! (I ended up missing it though (^ω^) lol)

There is not a single clean towel... There are some stains that can't be washed off... Such an expensive room was opened in 2020. The toilet is not smart The service staff are very nice. The hotel environment is also very good The location is not very good... It is far from anywhere... The sea view room for more than 8,000... Only... You can see some sea on one side of the balcony... That's it... It's very different from what I imagined...

The hotel is very good and very cost-effective. We were delayed by the car rental company for 2 hours, so we checked in late, so the lady at the front desk gave us an upgrade? I was given a room with a garden by the swimming pool. The room was very cozy. The toilet and bathroom were very new and very good. I had the best sleep in this hotel in Hawaii. I don’t understand why no one commented on it. The hotel has its own We also saw real turtles on the beach, yes real turtles! And it was the guy who handed out towels by the pool who I asked at the beginning. After a long time, the guy came to me and asked me if I had just asked a few of them if there were turtles in the hotel. He said he saw turtles and came to call me. I'm really grateful to remember this. The hotel has its own small supermarket and boutique, so you don’t have to worry if you don’t have enough medicine or if your swimsuit doesn’t look good, you can buy them all! ! And the selection is high-end and comforting. In addition, if you stay in the hotel for about 3 days, you will probably get tired of the restaurant. Of course, there is nothing delicious outside. Hawaii seems to get off work at 4 pm, so there is really no choice outside the hotel.

The room was smaller than expected. The front desk said that the area shown online was plus the area of ​​the balcony. The children's club can only be hosted if you are 5 years old or above. The activity room is not as big as the Four Seasons. There are many stones on the beach, which is not delicate and cannot be stepped on. However, the view from the hotel is still very beautiful and feels richer than the scenery in the Four Seasons. Kalei from Concierge was very considerate and helped us contact the car rental agency and drove the car directly to the hotel. Generally speaking

The hotel is so beautiful! The facilities are very new.

The scenery is pleasant and the facilities and services are also very good👍

If the budget is enough, it is really a very comfortable hotel. The ceiling of the Big Island Hotel is also good.

第一次在攜程評論，因為實在有點離譜，差得太影響旅遊體驗，想幫大家避避雷。 1. 是衝著所謂豐富的活動訂的，知道活動價格非常貴但是希望可以在酒店裡玩就定了。結果被告知什麼也玩不了，因為海域條件不允許，這個風大不行，那個沒浪不行。唯一活動就是可以花幾百美元在酒店裡騎電動自行車。 2. 訂了以後希望攜程聯繫酒店協調能否推遲退房幾小時，攜程一直聯繫不上酒店，完全得不到一個迴應。注意這裏並不是酒店拒絕我的要求，而是攜程根本聯繫不上酒店，不在於我本身的訴求是什麼。使用攜程多年，客服的用心負責一直是我使用攜程的一大原因。這家酒店是第一次，攜程客服反覆告訴我，對不起，至今沒聯繫上酒店。 3. 浴袍上面有紅棕色的污漬。 4. 我前4晚住在四季，這家酒店的餐廳和spa標價都比四季還要貴。包括上述的所謂豐富的活動。 5. 酒店臨時是打不到uber的，因為酒店沒有任何娛樂活動，我報了靠科納鎮上的活動。結果完全打不到車，活動錢已經交了需要準時到，不然就廢了，損失更大。不得不讓酒店前台代叫車。Uber價格44美元，酒店叫車收費169美元。 6. 結合上述，酒店沒有任何玩的，出門也非常費勁，居住條件也一般，對於我推遲退房的要求，攜程作為代理竟然在預訂後完全無法聯繫上酒店。極差的體驗感讓我改簽了機票，提前一晚上走了。12000/2晚的酒店，衹住了一晚，第二晚扔了都不想再住了。