Alilo by Muuk
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1 night
1 room, 2 adults, 0 children
All properties in Tepoztlan
Alilo by Muuk
Carr Cuernavaca-Tepoztlán KM 15, Tepoztlan, Morelos, 62300, Mexico
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Amenities
Outdoor swimming pool
Spa
Massage room
Gym
Private parkingFree
Luggage storage
Bar
Table tennis room
All amenities
Property Description
Located in Tepoztlán, Alilo by Muuk is a 4-minute drive from Artisan Market of Tepoztlán and 6 minutes from Tepozteco Pyramid. This hotel is 13.3 mi (21.4 km) from Six Flags Hurricane Harbor Oaxtepec and 0.4 mi (0.7 km) from Casa Chavela.
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8.1/10
Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
All 50 reviews
Surroundings
Train: Tepepan
(66.8 km)
Train: Francisco Goitia Station
(70.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Standard Room With Double Bed
1 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability
7
Deluxe Suite With Hot Tub And Mountain View
Bedroom 1:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Mountain view
Towels
Check Availability
5
Superior King Room-Non-Smoking
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability
4
Romantic Room, 1 King Bed, Non Smoking
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability
4
Family Room 2 Queen Beds-Non Smoking
2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability
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Guest Reviews
8.1/10
Very Good
50 reviews
Verified Reviews- Cleanliness8.1
- Amenities8.1
- Location8.1
- Service8.1
Average for similar properties in Tepoztlan
Aida
May 5, 2025
Hv to say that staff was so very attentive and friendly, especially in the restaurant.
However, when I asked for my upgrade, I was told that was not availability, even though the hotel occupancy was not even 50% of the total occupancy., so they dont wanted to upgrading my room.
My room first day no HOT WATER, next day 3 roaches, one in my bedroom and 2 in the shower, so disgusting. Mosquito net completely damage-broken.
Place is nice but I will not repeat for booking and staying there.
Samantha
May 3, 2025
Hospitality was incredible! Thanks for making us feel so comfortable!
Jezer
January 2, 2025
The property is a bit hidden. The surroundings of it's location can trigger a sense of an unsafe location.
There were a lot of maintenance / construction going by the pool and parking lot. In times it made us feel like w le were in a property under construction rather than a property ready for us to enjoy.
The room description and photos said that a sofa bed was part of the room but it wasn't. They had to bring a bed to the room.
We really enjoy the massages and temazcal services. We had a good time in the pool and the food services were good enough to meet our needs when we used it.
Overall I feel like it was a bit of a roller coaster with all the ups and downs, with the things we were noticing and experiencing during our visit to this property. But I think we ended up enjoying it more than disliking it. We had a good time as a family here.
Omar
September 17, 2024
I’m general the property was really good, personnel and the place makes me feel comfortable.
I just want to notice about the entrance and surroundings that it was a little difficult and it was in bad conditions
Daniel
August 15, 2024
The WiFi in the rooms is fatal, you have to move to lobby area to get a good internet connection
Arnulfo
August 6, 2025
Food was excellent
Juan José
August 5, 2024
Ok but has the potential to be much better.
Guest User
November 23, 2022
Upon arrival, hotel had no available rooms even with a confirmed and paid reservation. Their staff recorded the reservation for three days after the requested date... They offered a room on nearby hotel for the same price even though it was a lower quality hotel. The hotel is quite nice, however their booking system & process needs work and real customer care skills.
JAVIER
October 29, 2024
Genial
Services & Amenities
Most popular amenities
Outdoor swimming pool
Spa
Additional charge
Massage room
Gym
Private parking
Free
Luggage storage
Bar
Table tennis room
Restaurant
Conference room
Additional charge
Business center
Multi-function room
Wi-Fi in public areas
Outdoor swimming pool
Spa
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Front desk services
Front desk (limited hours)
Safe at front desk
Luggage storage
Languages spoken
English
Spanish
Food & drink
Bar
Room service
Health & wellness
Massage room
Spa
Additional charge
Table tennis room
Public baths
Gym
Public areas
Picnic area
Smoking area
Garden
Cleaning services
Clothes dryer
Business services
Multi-function room
Conference room
Additional charge
Business center
Safety & security
First aid kit
Intruder alarm
CCTV in public areas
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 12:00–12:30
Front desk hours: [Mon-Thurs]08:00–20:00
If you will arrive outside of check-in hours, contact the property in advance
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleA la carte
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of MXN$1,000 (approx. MYR 226.24) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Number of Rooms: 17
Phone:+52-7393954553
Located in Tepoztlán, Alilo by Muuk is a 4-minute drive from Artisan Market of Tepoztlán and 6 minutes from Tepozteco Pyramid. This hotel is 13.3 mi (21.4 km) from Six Flags Hurricane Harbor Oaxtepec and 0.4 mi (0.7 km) from Casa Chavela.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch, dinner, or brunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are served on weekdays from 8:30 AM to noon and on weekends from 8:30 AM to noon for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 19 air-conditioned rooms featuring flat-screen televisions. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Satisfy your appetite for lunch, dinner, or brunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are served on weekdays from 8:30 AM to noon and on weekends from 8:30 AM to noon for a fee.
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 19 air-conditioned rooms featuring flat-screen televisions. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.
Frequently Asked Questions
What’s the cancellation policy at Alilo by Muuk?
The cancellation policy at Alilo by Muuk depends on your room type and booking terms.What’s the cancellation policy at Alilo by Muuk?
What are the check-in and check-out times at Alilo by Muuk?
Check-in at Alilo by Muuk starts from 15:00-24:00, and the standard check-out time is by 12:30.What are the check-in and check-out times at Alilo by Muuk?
Are pets allowed at Alilo by Muuk?
No, pets are not allowed at Alilo by Muuk.Are pets allowed at Alilo by Muuk?
About This Property
| Nearest Train Station | Tepepan |
|---|---|
| Distance to Train Station | 66.75KM |
| Average Price From | MYR1281 |
| Hotel Star Rating | 3 |