Hws Phoenix Tempe ASU Area

We stayed here for 3 nights after driving our daughter’s car out to her. Great staff… great location.. very clean. Breakfast was very good.. They have a pool, basketball court and cornhole.

friendly staff. Front desk host Mel was very sweet. Every employee we came across greeted us. Safe and quiet area . Close to lots of shopping and restaurants. The only issue was the extremely loud a/c unit,

After we checked in I complained to my husband about struggling to breathe. We left for a party that we were in town for, then returned to stay overnight. The bed was not comfortable, nor were the pillows (both were too soft). The bedding was course to the touch in places (fitted sheet). The next morning I woke up to my eyes being swollen shut and a massive headache. My husband was looking out the window and saw cats on the sills of other rooms. It hit him that there had been cats in this room and we are both highly allergic! A pet friendly hotel has NEVER meant cats to me. I obviously should have read the reviews on TripAdvisor first before booking this hotel! My husband went to the front desk to ask about the cats and was told that the Hilton corporation decided to amend their pet policy to include all pets vs. their prior policy of being just on the first floor, just certain animals, etc. as patrons had complained about inability to bring their animals. At the end of the day, humans are the ones paying for the rooms, not the animals. Making a decision such as this clearly tells me that Hilton properties no longer want my business so I will be taking it elsewhere. The room was dirty (shower had someone elses' hair ball in it), the desk chair was all scratched up (now we know it was due to the cats), bedding needs replacing, etc. We will no longer be staying at any Hilton.

It was fabulous great hotel very comfortable and very spacious will give 10 out of 10 staff was wonderful