AC Hotel Phoenix Tempe/Downtown

Location and cleanness - super. Services: the door to the bathroom was very tough, so tough that we did not manage to close it. Asked for help, engineer fixed something and it was a bit better, but still very hard to open and close. We asked for daily housekeeping, but it was not done. We were forced to ask new towels urgently (need to take a shower fast to catch the next event). Breakfast is average. It feels like everything except special menu is cooked somewhere and brought to the hotel - does not taste fully fresh. I have prepaid breakfast, but was charged for one (we stayed 2 nights). Now I am dealing with hotel to cancel this charge. Very noisy fromplanes taking off and landing in Phoenix Sky Harbor. As for amenities. They give you a pouch of lavender every evening and aromatic salt for shower - very nice. Parking. When I booked it was stated $18 (+tax). In reality, it was $20+tax. Honestly, for Marriott and 4 stars, this stay was in overall quite disappointing. I hope I will manage to fix my extra charges, but will think twice whether to book this hotel again.

I stayed at a hotel yesterday where the water supply was shut off from 10 PM to 6 AM. They never informed me during check-in. It wasn’t until midnight when I tried to shower that I discovered there was no water. When I called the front desk, they claimed they had “sent an email notification” and “placed a notice on the counter.” However: 1. The staff didn’t mention a single word about this during my afternoon check-in 2. The paper notice was extremely inconspicuous - A4 small print, no color highlights, and completely unnoticeable 3. The water didn’t actually resume at 6 AM as promised - I kept checking until 6:50 AM but there was still no water 4. This directly impacted my 7.30 AM meeting as I had no time to take a shower, even brush teeth! 5. The hotel’s passive notification method (hidden notice + uncommunicated email) constitutes negligent service!

Katya and Grant made my stay amazing!! It was out of my comfort zone to sit at a bar by myself but these 2 folks were absolutely welcoming! We talked over my favorite drink Katya made. This was my first solo trip and my first business trip! Everything was perfect! The room, the bar, the food and the crew working. I can’t wait to come back! See you all soon!

I stayed here for a business trip based on the proximity of our office. AC hotels are a Spanish brand of Marriott and are known for their minimal and sleek design. The rooms are clean, quiet and have all the necessities. The rooms are equipped with a comfortable bed, mini fridge, coffee machine, showers and large tvs. The staff is extremely friendly and check-in and check-out was fast and easy. There is a little market with a few refreshments. The breakfast is a European style buffet for $20 and Chandler and his co-worker took great care of me. I loved the egg and prosciutto toast as well as the avocado toast. You can select one item from the made to order list and then they offer a beautiful spread with fresh berries, yogurt, hardboiled eggs, pain au chocolat, oatmeal, fresh juices , cold cuts and cheeses and hot coffee drinks made to order. There is also access to a beautiful walking path along the river. The only safety downside I noticed is that the elevators are not keyed (meaning anyone can go up) if that is a safety concern for you. All in all, it was a great stay for business travel and close to ASU, the airport and other attractions.

Affordable First time staying at this Hotel. It was clean and nice. The price for the rooms was absolutely reasonable. Will stay again.

Great hotel, great location close to everything. The Hotel customer service was exceptional, James at the front desk was super friendly and willing to help out at any time. Highly recommended!!