Omni Tempe Hotel at ASU

This hotel is DA BOMB! Rooms are big, staff are friendly. It's a pretty new hotel actually. Good location. View from hotel room is awesome!

My check in experience changed my whole business trip. I prepaid for my hotel stay in advance only to get blind sided with an additional 500 dollar charge while trying to check in. This Is Not noted on the hotel site. After 8 hrs of back & forth with the management staff, I was finally able to check in after being charged 250 dollars. I was here for 6 days from out of town. This was unexceptable behavior. I would've been better off staying at a cheaper hotel down the street.

I stayed at this hotel for an event being held there. The hotel, staff, and service were great. All professional. The event space was perfect for the event. I also went to the happy hour at the hotel instead going out to eat, and it was a great choice since the appetizers and food were far more reasonable in price and portion. They even were able to create a mocktail version of their happy hour drink special for me. Perfect ending to a great event.

Omni Tempe ASU advertises on a number of sites to having EV charging spaces and this was the sole reason for picking this hotel over others in the area. We confirmed with staff that there was access to chargers for our car. We ran into problems when there was a staffing change and then suddenly we were being told there were no chargers available. Upon speaking to the front desk and asking for the manager on duty, we were told OMNI did not have chargers and that the advertising re charges at OMNI was incorrect. There was no apology, we were told that it was wrong advertising and were rattled off confusing instructions to ASU owned chargers that we had issues finding and ended up in the wrong garage initially. We aren't from Arizona and would have been great to have been walked over there or given a map by this "four star hotel". Real fun to lug all of our stuff in that desert heat as we were traveling for a sporting competition and each day had to carry heavy equipment bags, waters etc a couple blocks back and forth. We had planned on using the valet and their advertised chargers the entire time.  And here is the worst part -  later in our stay we found out  the OMNI does have their own EV charger! The parking space for their charger is on their side of their garage and literally has OMNI stamped on it- see the photo! I have contacted OMNI management by  email and social media and received zero response. We travel a lot and will never stay at an OMNI again.